Front Desk Supervisor

Fresno, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $19.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

flexible schedule

Job Description

The hiring organization is a dynamic and guest-centric hotel committed to delivering exceptional hospitality experiences. Recognized for its commitment to quality service and dedication to guest satisfaction, this hotel provides a welcoming and professional environment that caters to both leisure and business travelers. With a focus on creating memorable stays, the hotel integrates modern amenities with attentive customer care, aiming to exceed guest expectations consistently. The establishment values teamwork, continuous learning, and operational excellence, fostering an environment where employees can thrive and guests feel valued and appreciated.

The role of Front Desk Supervisor is pivotal in maintaining the high... Show More

Job Requirements

High school diploma or GED
Minimum 1 year of front office/guest service experience including management experience
Excellent communication and customer service skills
Able to professionally write and communicate in English
Able to organize, plan ahead and manage workload
Able to prioritize and work effectively in a fast-paced environment
Proficient in Microsoft programs

Job Qualifications

High school diploma or GED
College education/business administration knowledge
Minimum 1 year of front office/guest service experience including management experience
Excellent communication and customer service skills
Able to professionally write and communicate in English
Able to organize, plan ahead and manage workload
Work cohesively with co-workers as part of a team
Able to prioritize and work effectively in a fast-paced environment
Proficient in Microsoft programs

Job Duties

Manage and motivate the Front Office team to provide a high standard of service for customers
Manage and monitor activities of all team members in the Front Office department making sure they adhere to hotel policies and procedures
Handle guest complaints or contentious issues that cannot be settled directly by team members and provide a quick solution
Staff is properly trained on all required functions in the Property Management System and Brand Portals
Complete requirements associated with Guest Rewards and Loyalty
Work with Sales to assure group rooms and meeting spaces are managed properly
Work with team to forecast and yield manage rates to maximize revenue for the hotel
Know the hotel's marketing program, specials packages and use sales techniques to upsell rooms to maximize revenue and occupancy levels
Work closely with the Housekeeping and Maintenance Department to improve guest service and foster cross-departmental communication
Keep accurate records, documenting all training and monitoring staff performance
Review daily reports and correct discrepancies
Ensure shift checklists are completed properly and on a timely basis
Remain current on brand standard updates, new procedures and required training
Able to cover shifts when needed
Complete all required company and brand-specific training and/or certifications in a timely manner
Ensure the workplace remains clean and tidy and the lobby is always presentable
Monitor front office and stationery supplies
When needed assist as breakfast ambassador
Able to work a flexible schedule of varied hours including weekends and holidays
Adhere to start times
Wear professional attire with a nametag while on shift
Ensure hotel keys are distributed to the appropriate parties and that guest privacy is maintained
Maintain a safe, secure and healthy work environment by following safety and security protocols and complying with hotel policies and procedures

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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