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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $17.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability insurance
long-term disability insurance
401(k) program with company match
Tuition Assistance
discounted room rates at Concord-managed hotels
Training and development opportunities
Career advancement opportunities
Job Description
Concord Hospitality is a well-established hotel management company committed to delivering exceptional guest experiences through a culture that emphasizes quality, integrity, community, profitability, and fun. With a strong focus on the Associate First philosophy, Concord Hospitality invests heavily in the training and development of its team members, ensuring every associate has opportunities to grow personally and professionally. The company manages a diverse portfolio of hotels, providing a dynamic and engaging work environment that values diversity and inclusion. Known for fostering career advancement, many of Concord's supervisors progress quickly into higher leadership roles, including Assistant General Manager positions, reflecting the company’s... Show More
Job Requirements
- High school diploma or equivalent required
- Hospitality or supervisory experience preferred
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Ability to multitask and remain professional in a fast-paced environment
- Detail-oriented with strong organizational skills
- Flexibility to work varied shifts, including evenings, weekends, and holidays
- Commitment to delivering outstanding guest service
Job Qualifications
- High school diploma or equivalent required
- Hospitality or supervisory experience preferred
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Ability to multitask and remain professional in a fast-paced environment
- Detail-oriented with strong organizational skills
- Flexibility to work varied shifts, including evenings, weekends, and holidays
- Commitment to delivering outstanding guest service
- Preferred 1 years hotel front desk experience
- Preferred 1 years Choice Advantage PMS experience
Job Duties
- Provide the highest quality of service to guests at all times
- Check guests in and out efficiently and in a friendly manner
- Handle guest mail and messages with professionalism and accuracy
- Maintain thorough knowledge of hotel staff, room locations, rates, amenities, and selling strategies
- Take reservations and manage room blocks and special requests
- Answer switchboard calls following proper telephone etiquette standards
- Monitor room availability and assist AGM/GM with yield management and restrictions
- Handle guest safe deposits per established procedures
- Keep the lobby and desk area clean and presentable
- Maintain thorough knowledge of emergency and security procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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