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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.25 - $20.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Career development opportunities
Employee Discounts
flexible schedule
Job Description
HHM Hotels is a prestigious hospitality company operating a diverse portfolio of properties including luxury accommodations under its Echelon Luxury & Lifestyle division. Known for its commitment to exceptional service, sustainable practices, and an inclusive work environment, HHM Hotels has built a reputation as a leader in the hotel industry. The company champions values such as People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It, which are embedded in its culture and operations to ensure an outstanding guest experience and a supportive workplace for its employees. HHM Hotels is also firmly committed to diversity and... Show More
Job Requirements
- Associate's or Bachelor's degree preferred
- 1 to 3 years of related experience
- strong interpersonal skills
- ability to work varied shifts including holidays and weekends
- physical ability to stand for long periods and lift up to 25 pounds
- knowledge of safety standards such as MSDS and OSHA
- commitment to guest satisfaction and quality service
Job Qualifications
- Associate's or Bachelor's degree preferred
- 1 to 3 years of related experience
- strong leadership and coaching skills
- excellent guest service and communication skills
- proficiency in reservation and front office software
- ability to manage multiple tasks and solve problems efficiently
- familiarity with hospitality industry standards
- commitment to sustainability practices
Job Duties
- Interview, select, train, schedule, coach, and support associates ensuring adherence to brand standards and core values
- resolve guest complaints and concerns through thorough research and effective solutions
- increase guest satisfaction by monitoring and working to improve scores
- participate in guest interaction activities to foster relationships and encourage repeat stays
- oversee front office operations in absence of higher management
- perform bookkeeping activities including balancing accounts and conducting audits
- make and confirm reservations
- promote company and brand marketing programs
- greet guests upon arrival, register and assign rooms
- provide welcome folders with keys and information
- compute bills, collect payments, handle cash, and make change
- close out guest accounts and negotiate compromises in case of dissatisfaction
- create measurable action plans to address service deficiencies
- ensure cleanliness and appearance of hotel entrance, reception and public areas
- follow sustainability practices related to EarthView program
- practice safety habits and adhere to MSDS and OSHA standards
- perform other management requested duties
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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