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Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible schedule
Job Description
HHM Hotels is a distinguished hospitality management company known for its commitment to delivering exceptional guest experiences across its diverse portfolio of hotels. With a reputation for excellence, HHM Hotels focuses on sustainable practices, quality service, and fostering a welcoming environment for both guests and employees. As a leader in the hospitality industry, the company places great emphasis on employee development and creating opportunities for growth within the organization. This role offers a clear growth path, moving from Front Desk Supervisor to Assistant Front Office Manager, then Front Office Manager, and potentially to Assistant General Manager, highlighting HHM Hotels' dedication... Show More
Job Requirements
- Associate’s or bachelor’s degree preferred
- one to three years of related experience
- ability to work variable schedules including holidays and weekends
- physical ability to stand for extended periods
- ability to walk, push, lift up to 25 pounds, bend, reach, stoop, kneel, and crouch
- commitment to company core values and safety standards
Job Qualifications
- Associate’s or bachelor’s degree preferred
- one to three years of related hospitality experience
- strong leadership and team management skills
- excellent guest service and communication abilities
- knowledge of front desk operations and hotel reservation systems
- ability to handle guest complaints effectively
- familiarity with safety and sustainability standards
- capability to work flexible hours and various shifts
- proficiency in bookkeeping and financial reconciliation
Job Duties
- Interview, select, train, schedule, coach, and support associates in accordance with brand standards and core values
- resolve guest complaints and concerns by researching and determining effective solutions
- monitor and improve guest satisfaction scores
- participate in lobby ambassador activities to build guest relationships
- oversee front office operations in the absence of management
- perform bookkeeping tasks including balancing accounts and audits
- make and confirm reservations
- promote company and brand-specific marketing programs
- greet guests upon arrival and manage check-in and room assignments
- provide welcome folders with keys, certificates, and coupons
- compute bills, collect payments, handle cash, and make change
- close out guest accounts and negotiate compromises for dissatisfaction
- develop specific action plans to address guest service deficiencies
- maintain cleanliness and appearance of hotel public areas
- follow EarthView sustainability guidelines
- practice safe work habits and comply with MSDS and OSHA standards
- perform other management-directed duties
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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