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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $16.00 - $18.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Competitive wages
Medical
Dental
Vision
Life insurance
short/long-term disability options
401(k) program with company match
Tuition Assistance
discounted room rates at Concord-managed hotels
Training, development, and career advancement opportunities
Job Description
Concord Hospitality is a renowned company specializing in hotel management and hospitality services. With a strong commitment to quality and guest satisfaction, Concord Hospitality operates numerous hotels that emphasize an "Associate First" culture fostering growth, balance, and diversity among its team members. The company prides itself on its five core values: Quality, Integrity, Community, Profitability, and FUN. The culture is designed to motivate and encourage associates to deliver their best, while also providing robust career growth opportunities. Concord Hospitality firmly believes in equal opportunity employment and is dedicated to creating an inclusive work environment where every team member feels valued... Show More
Job Requirements
- High school diploma or equivalent required
- Hospitality or supervisory experience preferred
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Ability to multitask and remain professional in a fast-paced environment
- Detail-oriented with strong organizational skills
- Flexibility to work varied shifts, including evenings, weekends, and holidays
- Commitment to delivering outstanding guest service
Job Qualifications
- High school diploma or equivalent required
- Hospitality or supervisory experience preferred
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Ability to multitask and remain professional in a fast-paced environment
- Detail-oriented with strong organizational skills
- Flexibility to work varied shifts, including evenings, weekends, and holidays
- Commitment to delivering outstanding guest service
Job Duties
- Provide the highest quality of service to guests at all times
- Check guests in and out efficiently and in a friendly manner
- Handle guest mail and messages with professionalism and accuracy
- Maintain thorough knowledge of hotel staff, room locations, rates, amenities, and selling strategies
- Take reservations and manage room blocks and special requests
- Answer switchboard calls following proper telephone etiquette standards
- Monitor room availability and assist AGM/GM with yield management and restrictions
- Handle guest safe deposits per established procedures
- Keep the lobby and desk area clean and presentable
- Maintain thorough knowledge of emergency and security procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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