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Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Sustainability programs
Job Description
HHM Hotels is a distinguished hospitality company known for its commitment to exceptional guest experiences, sustainability, and community engagement. With a portfolio of properties that focus on quality, guest satisfaction, and operational excellence, HHM Hotels continues to set the industry standard for hotel management and customer service. As a company, HHM Hotels prides itself on its core values — People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It — which emphasize a culture of care, professionalism, continuous improvement, and accountability. The company supports the growth and development of its employees through clear career paths and... Show More
Job Requirements
- Associate's or bachelor’s degree preferred
- 1 to 3 years of related experience
- Ability to work flexible shifts including holidays and weekends
- Physical ability to stand for extended periods walk push lift up to 25 pounds bend and reach stoop kneel or crouch
- Strong communication and customer service skills
- Ability to handle cash and perform basic bookkeeping tasks
Job Qualifications
- Associate's or bachelor’s degree preferred
- 1 to 3 years of related experience
- Strong interpersonal and communication skills
- Ability to handle guest complaints effectively
- Knowledge of front office software and hotel management systems
- Leadership and coaching abilities
- Problem-solving and organizational skills
Job Duties
- Interview select train schedule coach and support associates ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- Participate in lobby ambassador and other activities related to interacting with guests on an individual level thus creating a relationship and culture that will result in repeat stays
- Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager
- Perform bookkeeping activities such as balancing accounts and conducting audits
- Make and confirm reservations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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