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Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $18.00
Work Schedule
Fixed Shifts
Benefits
hourly wage
Job Description
Our hotel is a distinguished establishment dedicated to providing exceptional hospitality and creating memorable guest experiences. Known for its warm ambiance, impeccable service standards, and a prime location, our hotel caters to business travelers, tourists, and families alike. We pride ourselves on maintaining a comfortable and welcoming atmosphere where every guest feels valued and well cared for. As a mid-sized hotel, we emphasize personalized services, clean and inviting facilities, and a professional staff committed to excellence in all aspects of hotel operations. We are currently seeking a highly capable Front Desk Supervisor to join our dynamic team and lead the... Show More
Job Requirements
- Minimum 2 years of hospitality experience
- minimum 2 years of front desk experience
- at least 1 year of supervisory experience preferably in hospitality
- proficiency in Windows OS and company-approved spreadsheets and word processing
- strong verbal and written communication skills
- ability to handle guest complaints and resolve issues promptly
- ability to manage time effectively in high-pressure situations
- high school diploma or equivalent
Job Qualifications
- Minimum 2 years of hospitality experience
- minimum 2 years of front desk experience
- at least 1 year of supervisory experience preferably in hospitality
- proficiency in Windows OS
- proficiency in company-approved spreadsheets and word processing
- strong verbal and written communication skills
- ability to handle guest complaints and resolve issues promptly
- ability to manage time effectively in high-pressure situations
- high school diploma or equivalent
Job Duties
- Lead and train front desk staff
- manage shift schedules
- process guest check-ins and check-outs
- confirm reservations
- assign rooms
- issue room keys
- handle confidential guest information with integrity
- resolve guest complaints and requests professionally
- maintain a clean and welcoming lobby and common areas
- manage cash drawer contents and transactions
- coordinate with housekeeping and maintenance to ensure room readiness
- process payments including cash, debit, and credit
- generate daily reports on arrivals, departures, and special requests
- supervise staff performance and complete performance reviews
- assist guests with directions and information about the property and local areas
- perform administrative duties such as filing and updating records
- handle all front desk activities including bookings, appointments, calls, and emails efficiently
- complete other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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