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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $22.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401(k)
Tuition Assistance
discounted room rates
Training and Development
Career advancement opportunities
Job Description
Hotel West & Main, Tapestry by Hilton, is a distinguished hotel brand that prides itself on providing upscale accommodations and exceptional guest experiences. As part of the Hilton portfolio, this property is committed to delivering quality, integrity, and community-oriented service to guests from around the world. The hotel boasts thoughtfully designed spaces, modern amenities, and a welcoming atmosphere that blends sophistication with comfort, making it an ideal destination for both business and leisure travelers. The property is managed by Concord Hospitality, a company known for its strong company culture, growth opportunities, and emphasis on employee respect and development.
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Job Requirements
- High school diploma or equivalent
- Minimum 1 year of experience in hospitality or front desk operations
- Strong customer service orientation
- Ability to work in a fast-paced environment
- Excellent verbal and written communication skills
- Ability to lead and motivate a team
- Flexibility to work various shifts including weekends and holidays
Job Qualifications
- High school diploma or equivalent
- Previous experience in hotel front desk or hospitality supervision preferred
- Strong communication and interpersonal skills
- Leadership abilities with a focus on team cohesion
- Familiarity with hotel property management systems
- Ability to multitask and handle stressful situations calmly
- Knowledge of emergency and security procedures
Job Duties
- Provide the highest quality of service to the customer at all times
- Check guests in and out efficiently and in a friendly manner
- Handle guest mail and messages per established procedures
- Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies
- Take reservation requests efficiently
- Answer switchboard in accordance with standards of proper telephone etiquette
- Block rooms and handle special requests
- Monitor room availability and offer AGM and GM assistance in yield management and restrictions
- Handle safe deposits by guests per established procedures
- Keep lobby and desk area clean and presentable
- Have a thorough knowledge of emergency and security procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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