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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.25 - $19.75
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Job Description
Stone Creek Club & Spa, famously known as the Northshore Sports Resort, stands as the premier destination catering to the fitness, social, and lifestyle needs of the Northshore area. Located in Mandeville, LA, the club offers its members world-class amenities such as swimming pools, spa services, tennis courts, and comprehensive fitness programs designed to promote a balanced and rewarding lifestyle. Renowned for its dedication to professionalism, attention to detail, and positive community impact, Stone Creek Club & Spa is focused on delivering an exceptional experience that combines athletic excellence with relaxation and leisure.
Stone Creek’s mission is to provi... Show More
Stone Creek’s mission is to provi... Show More
Job Requirements
- High school diploma or equivalent
- Previous supervisory or front desk experience preferred
- Strong phone etiquette and receptionist skills
- Excellent communication and customer service abilities
- Strong clerical and organizational skills
- Ability to multi-task and problem solve effectively
- Proficient in Microsoft Office and computer systems
- Ability to work under pressure and adapt to changing situations
- Must be available to work some evenings and weekends
- Flexible schedule based on operational needs
Job Qualifications
- Strong phone etiquette and receptionist skills
- Excellent communication and customer service abilities
- Strong clerical and organizational skills
- Ability to multi-task and problem solve effectively
- Proficient in Microsoft Office and computer systems
- Ability to work under pressure and adapt to changing situations
- Previous supervisory or front desk experience preferred
- High School diploma or equivalent required
Job Duties
- Answer and direct incoming phone calls with professionalism and proper phone etiquette
- Greet members and guests warmly and assist them throughout their visit
- Register guests and respond to member inquiries
- Schedule appointments and assist with administrative tasks
- Perform daily Front Desk duties and complete checklist tasks
- Ensure all systems and procedures are followed for smooth daily operations
- Assist with ordering and maintaining inventory
- Maintain and update the Front Desk Training Manual weekly
- Assist the Membership Department when needed
- Serve as Manager on Duty when assigned
- Responsible for staffing the Front Desk and ensuring proper schedule coverage at all times
- Create and manage monthly staff schedules
- Monitor staffing levels and adjust schedules as needed to support business demands
- Assist with staff hiring and onboarding
- Train new employees and provide ongoing development
- Supervise and lead Front Desk team members
- Communicate daily updates regarding operations, policies, and procedures
- Keep staff informed and trained on CA software and VFP systems
- Represent Stone Creek Club & Spa at outside outreach events
- Promote club services and uphold the Stone Creek brand standards
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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