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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.50 - $20.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
vacation
sick leave
Holiday pay
401(k) Plan
Job Description
Chateau Elan Winery & Resort, located amidst the scenic north Georgia foothills, originated with the planting of its vineyards in 1981. Over the years, it has evolved into a grand 3,500-acre conference and leisure destination renowned for its luxurious amenities and exceptional hospitality. The resort is a beacon of excellence in the hospitality industry, offering guests a unique blend of winery charm and a full-service resort experience. It has earned a reputation for attentive service and high-quality offerings, making it a sought-after destination for travelers seeking relaxation, recreation, and memorable experiences.
The establishment prides itself on its dedicated team ... Show More
The establishment prides itself on its dedicated team ... Show More
Job Requirements
- High school diploma or equivalent
- Minimum one year of customer service experience in hospitality or a similar industry
- Ability to stand and walk for extended periods
- Proficiency in using computer systems for data entry and guest management
- Strong communication skills both verbal and written
- Ability to handle cash and perform basic arithmetic accurately
- Ability to remain calm and professional during high-pressure situations
- Willingness to comply with attendance requirements and work schedule
Job Qualifications
- One year experience in customer service in hospitality or similar industry
- Ability to deal effectively with internal and external customers with patience, tact and diplomacy
- Basic mathematical skills and ability to perform moderately complex calculations without error
- Ability to access and accurately input information using a computer system
- Ability to stand, walk and perform continuously behind the front desk
- Ability to communicate verbally and in writing and prepare complex reports
- Ability to establish and maintain effective working relationships
- Effective verbal and written communication skills
- Ability to adapt communication style to different audiences
Job Duties
- Communicate effectively both verbally and in writing to provide clear direction to staff
- Assign and instruct guest service agents in details of work
- Greet guests immediately with a friendly and sincere welcome
- Complete the registration process accurately and efficiently
- Promote HEI Hotels and Resorts marketing programs
- Handle financial transactions including credit card verifications and cash balancing
- Respond promptly to telephone calls and manage guest messages
- Remain calm and act as a role model during emergencies and busy periods
- Resolve customer complaints through research and effective solutions
- Comply with attendance rules and perform other job-related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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