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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Dental Insurance
Health Insurance
Tuition Reimbursement
Opportunities for advancement
401(k)
Vision Insurance
Life insurance
Job Description
Concord Hospitality Enterprises is a leading hotel management company that operates a diverse portfolio of upscale and full-service hotels across the United States. Known for its commitment to quality and guest satisfaction, Concord Hospitality fosters a culture based on five key pillars: Quality, Integrity, Community, Profitability, and Fun. The company places great importance on creating a positive work environment where associates are valued and respected, promoting growth and career advancement within the hospitality industry. With a strong Associate First policy and comprehensive training programs, Concord strives to attract and retain top talent who are passionate about delivering outstanding guest experiences... Show More
Job Requirements
- high school diploma or equivalent
- previous experience in hotel front desk or hospitality industry preferred
- ability to lead and motivate a team
- excellent customer service skills
- availability to work flexible hours including weekends and holidays
- proficiency with hotel management software
- strong attention to detail and problem-solving skills
Job Qualifications
- team player
- leader
- excellent interpersonal and communication skills
- strong organizational and multitasking abilities
- customer service experience
- knowledge of hotel front desk operations preferred
Job Duties
- Provide the highest quality of service to the customer at all times
- check guests in and out efficiently and in a friendly manner
- handle guest mail and messages per established procedures
- develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies
- take reservation requests efficiently
- answer switchboard in accordance with standards of proper telephone etiquette
- block rooms and handle special requests
- monitor room availability and offer AGM and GM assistance in yield management and restrictions
- handle safe deposits by guests per established procedures
- keep lobby and desk area clean and presentable
- have a thorough knowledge of emergency and security procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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