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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $24.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
Paid Time Off
401k
volunteer opportunities
educational assistance
Travel Discounts
Job Description
Crestline Hotels & Resorts is a reputable hospitality company known for its commitment to exceptional guest service and employee satisfaction. As a hospitality management company, Crestline Hotels & Resorts operates a diverse portfolio of hotels and resorts, providing superior accommodations and memorable experiences to travelers across various destinations. The company emphasizes a positive work environment and supports diverse and inclusive hiring practices, ensuring that all employees are valued and respected. Employment with Crestline Hotels & Resorts offers rewarding career opportunities within the hotel management industry, fostering professional growth and development through supportive management and comprehensive training programs.
The Front De... Show More
The Front De... Show More
Job Requirements
- High school graduate or GED
- two to three years of supervisory experience preferred
- minimum of one year experience at the front desk
- basic computer skills
- ability to effectively supervise front desk staff
- excellent communication and interpersonal skills
- ability to manage multiple tasks efficiently
- professional and gracious demeanor
- knowledge of hotel management software is a plus
Job Qualifications
- High school graduate or general education degree (GED)
- two to three years of supervisory experience preferred, with at least one year experience at the front desk
- basic computer skills required
Job Duties
- Greet, register, and assign rooms to guests of hotels
- verify customers' credit and establish how the customer will pay for the accommodation
- contact housekeeping or maintenance staff when guests report problems
- make and confirm reservations
- issue room keys and escort instructions to bellhops
- keep records of room availability and guests' accounts, manually or using computers
- post charges such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers
- compute bills, collect payments, and make change for guests
- record guest comments or complaints, referring customers to managers as necessary
- answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment
- clean and maintain lobby and common areas, such as restocking supplies and watering plants
- plan, schedule or supervise the work of other employees
- advise housekeeping staff when rooms have been vacated and are ready for cleaning
- responsible for assisting guests with check-in and check-out, plus all special requests for services or information, in accordance with SOP's
- assists in training of new associates and maintains constant training of agents as cashiers
- ensures all members of the staff are completely familiar with all hotel emergency procedures
- works with desk agents to balance at end of shift and ensures completion of shift checklist
- smiles and greets all guests immediately in a gracious and professional manner
- handles all guest questions and problems within empowerment guidelines
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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