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Front Desk Supervisor

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $16.75 - $21.75
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Multiple Tiers of Medical Coverage
Dental & Vision Coverage
24/7 Teledoc service
free maintenance medications
Pet insurance
hotel discounts
Tuition Reimbursement
Paid Time Off
401k Match

Job Description

Marriott Kansas City Overland Park is a distinguished hotel located in the vibrant heart of Overland Park, Kansas. As part of the Marriott International family, this establishment is synonymous with luxury, exceptional hospitality, and a commitment to delivering top-notch guest experiences. The hotel provides a dynamic and fast-paced work environment where team members can grow professionally while contributing meaningfully to an industry leader recognized worldwide. Marriott Kansas City Overland Park stands out not only for its exemplary service standards but also for its dedication to fostering a supportive and inclusive workplace culture.

The role of Front Desk Supervisor at Ma... Show More

Job Requirements

  • High school diploma or G.E.D. equivalent
  • Minimum six months of front desk experience
  • Prior cash handling experience
  • Strong communication skills in English
  • Ability to work flexible schedules including nights and weekends
  • Proficiency with computer systems relevant to front desk operations
  • Ability to handle guest inquiries and resolve issues professionally
  • Commitment to maintaining high standards of hospitality and customer service

Job Qualifications

  • Prior cash handling experience necessary
  • High school graduate or G.E.D. equivalent
  • Ability to communicate effectively with the public and other team members
  • Read write and speak English fluently
  • Six months front desk experience
  • Strong computer skills
  • Flexible schedule including nights and weekends

Job Duties

  • Supervise front desk operations including check-in check-out and guest services
  • Lead and motivate the front desk team to provide exceptional customer service
  • Handle guest inquiries concerns and special requests in a professional and efficient manner
  • Train and onboard new front desk staff members
  • Ensure accuracy and completeness of guest reservations and billing information
  • Collaborate with other departments to resolve guest issues and enhance guest experiences
  • Maintain a clean and organized front desk area
  • Monitor and maintain compliance with hotel policies and procedures

Job Qualifications

Experience

Mid Level (3-7 years)


Job Location

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