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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.00 - $17.50
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Supplemental insurance plans
Paid Time Off
401(k) retirement plan
Bereavement leave
Jury Duty Pay
Employee assistance program
scholarship program
Tuition Reimbursement
Resort accommodations discount
Job Description
Brittain Resorts & Hotels is a premier hospitality company managing a distinguished portfolio of resorts across Florida, in partnership with Provident Hotels & Resorts. Our brand is synonymous with delivering unforgettable guest experiences rooted in a culture that values diversity, teamwork, and excellence. With decades of combined expertise, we have established ourselves as leaders in Florida's hospitality and tourism industry. We pride ourselves on nurturing a dynamic workplace where careers can flourish, friendships develop, and every team member has the opportunity to contribute meaningfully to our mission of creating lasting memories for guests. Our commitment extends beyond just work; it... Show More
Job Requirements
- Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays
- Must have reliable transportation
- Must have a positive attitude while performing tasks
Job Qualifications
- Prior front desk supervisory experience
- Bilingual (English and Spanish) preferred
- Proficiency with computers and general office PC applications (i.e. word processing, spreadsheets, databases)
- Must possess solid decision-making skills
- Passion for providing exceptional service to guests and team members
- Proven job reliability, diligence, dedication, and attention to detail
- Teamwork and collaboration
- Must be able to communicate clearly and professionally with guests, coworkers, and managers
Job Duties
- Greet and interact with guests in a genuine, friendly, and professional manner
- Block guest rooms and process guest registration and room assignments, accommodating special requests whenever possible
- Process guest check-outs
- Process accurate transactions, including but not limited to cash and credit card payments
- Conduct call-backs to inquire about guests' experiences
- Resolve guest complaints
- assist guests in all inquiries in connection with the resort services, in-house events, directions, local attractions, check cashing, safety deposit boxes, etc
- Submit housekeeping and maintenance work order request forms
- Verify registration cards against computers to ensure accuracy of name, form of payment, and other pertinent information
- Inventory guest room keys according to policy and request re-keying as necessary
- Assist with responsibilities and duties in the absence or in the event of heavy volume in other front office areas
- Train team members in the Guest Services department as needed
- Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction
- Anticipate the guests' needs, change direction quickly and multi-task
- Uphold the highest standards of cleanliness, sanitation, safety, and conduct
- Ensures proper communication within the Guest Services department
- Acts as Manager on Duty when needed
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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