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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee Discounts
Retirement Plan
Paid holidays
Job Description
Our company is a reputable hotel known for providing exceptional hospitality and excellent guest service. We pride ourselves on offering a welcoming environment where guests can experience comfort, convenience, and personalized attention. Our hotel maintains a high standard of professionalism and customer satisfaction through a dedicated team committed to ensuring every guest's stay is memorable and pleasant. Operating in the competitive hospitality industry, we focus on maintaining a friendly and efficient atmosphere in every aspect of our operations, including the front desk, housekeeping, and maintenance departments. Our mission is to be the preferred choice for travelers seeking quality accommodations with... Show More
Job Requirements
- Minimum 2 years of hospitality experience
- Minimum 2 years of front desk experience
- At least 1 year of supervisory experience, preferably in hospitality
- Proficiency in Windows OS and company-approved spreadsheets and word processing
- Strong verbal and written communication skills
- Ability to handle guest complaints and resolve issues promptly
- Ability to manage time effectively in high-pressure situations
- High school diploma or equivalent
Job Qualifications
- Minimum 2 years of hospitality experience
- Minimum 2 years of front desk experience
- At least 1 year of supervisory experience, preferably in hospitality
- Proficiency in Windows OS and company-approved spreadsheets and word processing
- Strong verbal and written communication skills
- Ability to handle guest complaints and resolve issues promptly
- Ability to manage time effectively in high-pressure situations
- High school diploma or equivalent
Job Duties
- Led and trained front desk staff and managed shift schedules
- Process guest check-ins, confirm reservations, assign rooms, and issue room keys
- Handle confidential guest information with integrity
- Resolve guest complaints and requests in a friendly, professional manner
- Ensure the lobby and common areas are clean and welcoming
- Manage cash drawer contents and transactions during shifts
- Coordinate with Housekeeping/Maintenance to ensure room readiness
- Process payments (cash, debit, credit) and check-outs, resolving any charges
- Generate daily reports (arrivals, departures, special requests) and ensure accuracy
- Supervise staff performance and complete performance reviews
- Assist guests with directions and information about the property and local areas
- Perform administrative duties such as filing and updating records
- Ensure all front desk activities (bookings, appointments, calls, emails) are handled efficiently
- Complete other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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