Front Desk Supervisor

Lowell, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $21.00 - $26.00

Work Schedule

Flexible

Weekend Shifts

Benefits

competitive salary

Annual review with increase potential

401k program with company match

Additional benefits may be available

Job Description

Arbor Lodging is a prominent hotel investment and management company known for its dynamic portfolio of hotels across the United States, Mexico, and the Caribbean. The company has built a strong reputation by partnering with some of the industry's most renowned hotel brands including Marriott, Hilton, Hyatt, and IHG. With a firm commitment to excellence, Arbor Lodging fosters a service culture that is both proactive and holistic, ensuring that every hotel guest experiences genuine hospitality throughout their stay. The company's operational philosophy is deeply people-focused, leveraging data to make informed decisions and delivering results that consistently meet or exceed expectations.... Show More

Job Requirements

High school diploma or equivalent
Minimum two years of hotel front desk experience
Fluency in English
Proficiency in Microsoft Office and Opera systems
Ability to handle physical demands including standing, bending, climbing, kneeling, and lifting up to 50 pounds
Availability to work mornings, evenings, weekends, and holidays
Strong verbal and written communication skills
Basic mathematical competency
Problem-solving and organizational capabilities

Job Qualifications

High school diploma or equivalent required
Two years of previous hotel front desk experience required
Ability to speak, read, and write fluent English
Other languages beneficial
Professional verbal and written communication skills
Mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
Problem solving, reasoning, motivating, organizational and training abilities preferred
Experience with Microsoft Office and Opera systems required
Frequently standing up, bending, climbing, kneeling, and moving about the facility
Carrying, lifting or pulling items weighing up to 50 pounds
Frequently handling objects and equipment
Will be required to work mornings, evening, weekends, and holidays

Job Duties

Ensure all staff is properly trained on all front desk operations, hotel facilities and services, local directions and safety and emergency procedures
Ensure all staff has the supplies needed to effectively carry out their job functions
Supervise the front desk and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information
Responsible for the supervision of the security of cash, credit card transactions, and guest information
Supervise the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing
Work with the hotel's property management system to maximize revenue through occupancy and rate adjustments based on market conditions
Establish effective Front Desk communication and information system through logs, department meetings, and one-on-one interaction with the staff
Ensure guest special requests are fulfilled and proper delivery of guest services is delivered
Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction
Respond to guest complaints or concerns in a prompt and professional manner
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
Register guests, issue room keys, provide information on hotel services and room location
Answer phones in a prompt and courteous manner
Supervising the accurate processing all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned cash bank(s)
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
Regularly sell hotel rooms through direct client contact
Ensure compliance with federal, state and local laws regarding health, safety, and alcohol services
Perform other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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