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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.50 - $19.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career growth opportunities
safe work environment
Job Description
HHM Hotels is an established hospitality company known for its commitment to excellence and guest satisfaction. As a reputable hotel management group, HHM Hotels prides itself on creating exceptional guest experiences by implementing sustainable practices and maintaining high-quality service standards. The company emphasizes values such as People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It, which guide its team members to deliver outstanding service and uphold the brand's reputation. HHM Hotels is an equal-opportunity employer that fosters diversity and inclusivity within its workforce, ensuring a supportive and respectful working environment for all employees regardless of... Show More
Job Requirements
- Associate's or Bachelor's degree preferred
- 1 to 3 years of related experience
- Ability to work varied shifts including weekends and holidays
- Physical ability to stand for extended periods, walk, push, lift up to 25 pounds, bend, reach, stoop, kneel, or crouch
- Strong organizational and problem-solving skills
- Excellent interpersonal skills
- Ability to use computer reservation and management software
Job Qualifications
- Associate's or Bachelor's degree preferred
- 1 to 3 years of related experience
- Strong leadership and coaching abilities
- Excellent customer service and communication skills
- Knowledge of hotel front desk operations and reservation systems
- Ability to handle guest complaints effectively
- Familiarity with bookkeeping and auditing practices
- Commitment to sustainability and safety standards
Job Duties
- Interview, select, train, schedule, coach, and support associates ensuring they perform according to brand or hotel standards and core values
- Resolve guest complaints and concerns by researching and determining effective solutions
- Monitor guest satisfaction scores and work to increase departmental and overall satisfaction
- Participate in lobby ambassador activities to build guest relationships and encourage repeat stays
- Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager
- Perform bookkeeping activities including balancing accounts and audits
- Make and confirm reservations
- Promote Hersha Hospitality and brand marketing programs
- Greet guests upon arrival and register them
- Provide welcome folders and room keys to guests
- Compute bills, handle cash transactions, and make change
- Close out guest accounts and negotiate compromises if necessary
- Create action plans to address guest service deficiencies
- Maintain cleanliness and appearance of hotel entrance, reception, and public areas
- Follow sustainability practices related to HHM's EarthView program
- Practice safety habits and comply with OSHA standards
- Perform other duties as assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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