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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $16.00 - $19.20
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401(k) Plan
Tuition Assistance
discounted room rates
Training and Development
Career advancement opportunities
Job Description
The Marriott at the University of Dayton is a premier hotel located within close proximity to the university campus, offering both travelers and visitors a high standard of hospitality and service. As part of the globally recognized Marriott International brand, this hotel combines the prestige and quality associated with Marriott with the convenience and community spirit of the University of Dayton area. Marriott International is renowned for its commitment to delivering outstanding guest experiences, maintaining exceptional standards, and fostering a positive work culture that values its associates. This particular location provides a welcoming environment for both leisure and business travelers... Show More
Job Requirements
- Clean driving record
- ability to work second shift
- excellent customer service skills
- leadership abilities
- ability to handle multiple tasks simultaneously
- strong organizational skills
- willingness to adhere to company policies and procedures
Job Qualifications
- High school diploma or equivalent
- prior experience in hotel front desk or customer service roles preferred
- strong leadership skills
- excellent communication and interpersonal abilities
- ability to multitask and manage time effectively
- proficiency in hotel management software
- knowledge of Marriott brand standards and hospitality best practices advantageous
Job Duties
- Provide the highest quality of service to the customer at all times
- check guests in and out efficiently and in a friendly manner
- handle guest mail and messages per established procedures
- develop a thorough knowledge of hotel staff, room locations room rates, amenities, and selling strategies
- take reservation requests efficiently
- answer switchboard in accordance with standards of proper telephone etiquette
- block rooms and handle special requests
- monitor room availability and offer AGM and GM assistance in yield management and restrictions
- handle safe deposits by guests per established procedures
- keep lobby and desk area clean and presentable
- have a thorough knowledge of emergency and security procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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