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Job Overview
Work Schedule
Rotating Shifts
Weekend Shifts
Job Description
HHM Hotels is a renowned hospitality management company dedicated to delivering exceptional guest experiences through a commitment to quality service, sustainability, and continuous improvement. With a diversified portfolio of hotels and resorts, HHM Hotels focuses on creating welcoming environments that reflect the values of hospitality, excellence, and innovation. The company is driven by its core beliefs: People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It, which shape its culture and approach to guest service and employee development.
The Front Desk Supervisor role at HHM Hotels is a vital position that ensures the smooth opera... Show More
The Front Desk Supervisor role at HHM Hotels is a vital position that ensures the smooth opera... Show More
Job Requirements
- Associate’s or bachelor’s degree preferred
- 1 to 3 years of related experience
- Availability to work varying shifts including holidays and weekends
- Physical capability to stand for extended periods, walk, push, lift up to 25 pounds, bend, reach, stoop, kneel, or crouch
- Strong customer service orientation
- Ability to work efficiently under pressure
- Proficiency in reservation and bookkeeping systems
Job Qualifications
- Associate’s or bachelor’s degree preferred
- 1 to 3 years of related experience in hospitality or customer service
- Strong leadership and team coaching skills
- Excellent communication and interpersonal abilities
- Ability to handle guest complaints effectively with problem-solving skills
- Knowledge of front desk operations and hospitality management systems
- Commitment to sustainability and safety standards
Job Duties
- Interview, select, train, schedule, coach, and support associates ensuring they perform in accordance with established brand or hotel standards and core values
- Resolve guest complaints and concerns by conducting thorough research and determining effective solutions
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- Participate in lobby ambassador and other guest interaction activities to foster relationships and repeat stays
- Oversee front office operations in the absence of Front Office Manager or Assistant General Manager
- Perform bookkeeping activities such as balancing accounts and conducting audits
- Make and confirm reservations
- Promote company and brand-specific marketing programs
- Greet guests immediately upon arrival, register and assign hotel rooms
- Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate
- Compute bills, collect payments, handle cash, and make change for guests
- Close out guest accounts at check-out and negotiate compromises for dissatisfied guests
- Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies
- Ensure hotel entrance, reception, and other public areas are properly maintained with cleanliness and appearance
- Follow sustainability guidelines and practices related to HHM's EarthView program
- Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards
- Perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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