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Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Weekend Shifts
Job Description
Managed by HHM Hotels, a renowned hospitality group committed to excellence and sustainability, this Front Desk Supervisor position represents a vital role within a respected hotel environment. HHM Hotels emphasizes not only delivering outstanding guest experiences but also fostering a culture of growth, respect, and environmental responsibility. Known for their dedication under the ethos "People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble – Own It," HHM Hotels operates with a clear focus on high standards combined with personal and professional development opportunities. The company supports career advancement with well-defined growth paths for employees, especially... Show More
Job Requirements
- Associate’s or bachelor’s degree preferred
- 1 to 3 years of related experience
Job Qualifications
- Associate’s or bachelor’s degree preferred
- 1 to 3 years of related experience
Job Duties
- Interview select train schedule coach and support associates ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- Participate in lobby ambassador and other activities related to interacting with guests on an individual level thus creating a relationship and culture that will result in repeat stays
- Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager
- Perform bookkeeping activities such as balancing accounts and conducting audits
- Make and confirm reservations
- Promote Hersha Hospitality and brand-specific marketing programs
- Greet guests immediately upon arrival register and assign guests to hotel rooms
- Provide welcome folders containing room keys certificates coupons and refreshment center keys as appropriate
- Compute bills collect payments handle cash and make change for guests
- Close out guest accounts at time of check out in the event of dissatisfaction negotiate compromise which may include authorizing revenue allowances
- Create specific measurable achievable realistic and timely action plans to remedy guest service deficiencies
- Ensure hotel entrance reception and other public areas are properly maintained in regards to cleanliness and appearance
- Follow sustainability guidelines and practices related to HHM’s EarthView program
- Practice safe work habits wear protective safety equipment and follow MSDS and OSHA standards
- Perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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