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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.00 - $21.00
Work Schedule
Weekend Shifts
Benefits
Stable year-round position
Supportive team environment
Leadership role with operational responsibility
Well-maintained professionally managed hotel
Job Description
Our company operates a well-maintained and professionally managed hotel dedicated to providing exceptional guest experiences and maintaining high standards of hospitality. As a stable, year-round employer, we pride ourselves on fostering a supportive team environment where employees can thrive and grow in their careers. Our establishment values professionalism, attention to detail, and operational excellence. We are currently seeking a dependable and detail-oriented Front Desk Supervisor to join our team and take on a pivotal leadership role within the hotel.
The Front Desk Supervisor is responsible for overseeing the daily front desk operations and leading the front desk staff to ens... Show More
The Front Desk Supervisor is responsible for overseeing the daily front desk operations and leading the front desk staff to ens... Show More
Job Requirements
- Hotel front desk experience required
- Supervisory or leadership experience preferred
- Experience with hotel PMS systems preferred
- Strong communication and organizational skills
- Reliable, professional, and detail-oriented
- Must be able to work weekends and holidays
Job Qualifications
- Hotel front desk experience
- Supervisory or leadership experience
- Experience with hotel PMS systems
- Strong communication skills
- Strong organizational skills
- Professional demeanor
- Ability to lead by example
Job Duties
- Supervise and support front desk staff
- Create and manage weekly staff schedules
- Ensure staff are properly trained and following hotel SOPs
- Handle escalated guest issues and provide professional resolution
- Respond to guest reviews and monitor guest feedback
- Send guest welcome letters and post-stay thank you emails
- Perform reconciliation including daily reports, OTA commissions, and third-party reservations
- Manage group blocks, rooming lists, and group reservations
- Be available to staff via phone or text for operational support
- Cover shifts when needed
- Act as Manager on Duty when needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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