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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $20.00 - $22.00
Work Schedule
Rotating Shifts
Benefits
multiple benefit plans
Dental Insurance
Vision Insurance
voluntary life insurance
short term disability
Paid Time Off
401k
Opportunities for advancement
Employee Discounts
Community Volunteer Opportunities
Job Description
Golden Nugget is a renowned hospitality company known for its premium hotel and casino experiences. With a commitment to excellence, the Golden Nugget brand upholds superior standards in guest services and luxurious accommodations, attracting travelers and visitors from around the world who seek comfort, entertainment, and exceptional customer care. The company fosters a professional work environment that values diversity, continuous learning, and career growth opportunities for its employees. It operates in a dynamic and fast-paced industry, emphasizing the importance of top-tier customer interaction and efficient operational management to maintain its esteemed reputation in the competitive hospitality sector.\n\nThe Front Desk Supervisor... Show More
Job Requirements
- Minimum age of 21
- At least 2 years of supervisory experience
- Minimum 2 years of hotel experience
- Professional appearance and demeanor
- Strong customer relations skills
- Proficiency in Microsoft Office applications including Outlook, Excel, and Word
- Excellent communication skills in English, both verbal and written
- Ability to manage multiple tasks efficiently
- Ability to work independently and within a team
- Knowledge of hotel management systems such as LMS
Job Qualifications
- Professional appearance and demeanor
- 2 years supervisory skills required
- Minimum age requirement is 21
- Exceptional customer relations skills, detail oriented, leadership, time management and organizational skills necessary, minimum 2 years hotel experience required
- Excellent analytical, problem solving, administrative, multi-tasking, organization and prioritization skills
- Excellent interpersonal and communication skills (verbal and written), fluent English and articulate
- Ability to work efficiently, independently, and cohesively, consistently producing quality results
- Computer literate in Microsoft Windows applications required (Outlook/Excel/Word)
- Knowledge of Hotel Systems such as LMS
Job Duties
- Perform all duties of a Guest Service Representative, VIP Reservationist, and PABX Attendant as well as knowledgeable of key control as needed
- Assist in progressive training and discipline of all Guest Services staff
- Interact effectively with all other departments, especially regarding accounting procedures
- Receive guest complaints and ensure that they are satisfied and/or compensated
- follow up with proper departments/employees involved
- Attend any specialized or cross training deemed necessary by upper management
- Assist Hotel Manager in writing/implementing new policies and procedures
- Oversee daily occupancy levels to ensure the highest yield from rooms available
- Perform other duties and responsibilities as requested
- Inspect and monitor Hotel, including lobby, hotel rooms, and public areas
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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