Front Desk Supervisor

Capital Vacations is a dynamic and fast-growing organization that specializes in vacation ownership and resort operations. Known for its commitment to exceptional guest experiences and innovative service offerings, Capital Vacations operates with a clear mission to enrich the lives of travelers through memorable and hassle-free vacation experiences. The company proudly embraces diversity and inclusivity, crafting a workplace culture that values every team member's contributions and supports career advancement within a collaborative environment. Their motto, "Travel. Gather. Smile. Repeat.", reflects their passion for travel and dedication to creating lasting memories for guests. Capital Vacations offers competitive salaries and a comprehensive benefits package that highlights their investment in employee satisfaction and well-being. The company fosters a fast-paced, growth-oriented workplace where motivated individuals can thrive and develop professionally while contributing to the success of the brand and its resorts.

The Front Desk Supervisor position at Capital Vacations is a crucial leadership role within the resort's front office team. This role entails supervising daily front desk operations, including rooms control and telephone PBX systems, ensuring seamless coordination with all other departments to maintain superior service standards. The Front Desk Supervisor acts as a hands-on leader who is visible and actively involved in the team's daily functions, leading by example and monitoring departmental service levels to guarantee excellent guest experiences. They play a pivotal part in implementing new service initiatives aligned with the vision of the General Manager and in identifying process improvement opportunities.

The supervisor is also responsible for internal audits to ensure compliance with corporate standard operating procedures and quality assurance criteria. Staff development is another key area of focus, involving training, scheduling, coaching, counseling, and disciplinary actions as necessary. This role includes serving as Manager on Duty during shifts, requiring decision-making based on business needs and flexibility to work various shifts as required. The supervisor manages front desk controls such as cash drawers and key inventories, oversees the resort's room matrix, handles discrepant reservations, and follows up on maintenance and housekeeping requests. The ability to handle guest check-ins/outs, answer phones, and address guest concerns directly also falls under this role.

In addition to operational responsibilities, the Front Desk Supervisor assists with inventory management, conducts monthly reporting, and leads the front office staff to maintain high standards of hospitality and guest satisfaction. The position demands strong leadership, excellent communication, and interpersonal skills to interact effectively with guests, team members, and the public. Capital Vacations provides a comprehensive training process and an official job description upon employment, ensuring clarity and support for successful performance in this role.