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Job Overview
Employment Type
Full-time
Compensation
Hourly
Work Schedule
Rotating Shifts
Benefits
competitive salary
Paid Time Off
Paid holidays
career growth
Medical insurance
Dental Insurance
voluntary life insurance
Disability insurance
AFLAC insurance
Company-paid Life Insurance
long term disability insurance
401(k) retirement plan
Travel perks
Company Perks Program
Job Description
Capital Vacations is a dynamic and fast-growing organization that specializes in vacation ownership and resort operations. Known for its commitment to exceptional guest experiences and innovative service offerings, Capital Vacations operates with a clear mission to enrich the lives of travelers through memorable and hassle-free vacation experiences. The company proudly embraces diversity and inclusivity, crafting a workplace culture that values every team member's contributions and supports career advancement within a collaborative environment. Their motto, "Travel. Gather. Smile. Repeat.", reflects their passion for travel and dedication to creating lasting memories for guests. Capital Vacations offers competitive salaries and a comprehensive benefits... Show More
Job Requirements
- High school diploma or GED
- minimum 3 years of supervisory or management experience in hotel or resort operations
- exceptional communication and leadership skills
- excellent interpersonal skills
- knowledge of front desk operations and reservations management
- ability to work all shifts as needed
- experience with staff development and internal audits
Job Qualifications
- High school diploma or GED
- minimum 3 years of supervisory or management experience in hotel or resort operations, preferably in vacation ownership
- exceptional communication and leadership skills
- excellent interpersonal skills when dealing with guests, team members, and the general public
- knowledge of daily operations of the front desk, reservations, and problem resolution
Job Duties
- Supports the vision and goals of the General Manager and assists in creating and implementing new service initiatives
- is a hands-on leader and a visible front office team member who leads by example
- monitors departmental service levels and acts accordingly
- identifies areas of opportunity to improve processes and procedures to elevate the overall guest experience
- responsible for internal audits to ensure compliance with corporate SOPs and QA standards
- responsible for staff development
- serves as Manager on Duty as needed, making decisions based on business requirements
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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