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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.50 - $22.50
Work Schedule
Rotating Shifts
Day Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
flexible schedule
Job Description
This position is with a reputable hospitality organization focusing on providing exceptional guest services and efficient front desk operations within a hotel or remote camp environment. The company prides itself on delivering professional and welcoming experiences, ensuring every guest feels valued from the moment of reservation to check-out. The organization employs an advanced property management system known as Innfinity, highlighting their commitment to integrating technology and innovation in day-to-day operations. Their team-oriented culture encourages a balance of independence and collaboration, optimizing operational efficiency and guest satisfaction. They operate a 24-hour front desk service, adapting to the dynamic needs of their... Show More
Job Requirements
- Must have minimum 2 years front desk experience in hotel or camp environment
- proficiency in Microsoft Office
- experience with hotel management software, Innfinity preferred
- ability to speak, read, and write in Spanish and English
- strong organizational and time management skills
- excellent communication and interpersonal skills
- must be detail-oriented
- must work independently and collaboratively
- able to handle fast-paced and stressful conditions
- capability to sit or stand for long periods
- able to endure moderate to extreme environmental temperatures during shifts
Job Qualifications
- Experience working front desk in hotel or remote camp environment for at least 2 years
- proficiency in Microsoft Office
- experience with Innfinity or other hotel management programs
- bilingual in Spanish and English including reading, writing, and speaking
- excellent organizational skills
- skilled problem solver
- professional, friendly, and positive attitude
- ability to work independently and in a team environment
- detail-oriented
Job Duties
- Coordinate with Lodge Manager to execute front desk assignments
- provide supervisory support to front desk team
- become expert in Innfinity property management system and train team members
- perform data entry and process development for reservations and office communication
- handle and oversee reservation bookings internal and external
- respond promptly to phone and in-person inquiries professionally
- provide exceptional customer service and develop high service standards
- support and lead the team with technology and interpersonal skills
- meet tight deadlines for guest and company inquiries
- work varied shifts on a 24-hour front desk
- adapt to fast-paced and stressful environments
- maintain physical ability to perform indoor tasks with varying temperatures and postures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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