You're Viewing 1 Of 95,000+ Jobs On OysterLink
Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $22.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Work-life balance
Job Description
HHM Hotels is a recognized hospitality management company known for operating a collection of premier hotels and resorts across various regions. With a commitment to delivering exceptional guest experiences, HHM Hotels emphasizes quality service, sustainability, and continuous improvement through dedicated leadership and passionate team members. The organization fosters a work culture built around its core values: People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It. These principles guide every interaction with guests and staff alike, creating an environment where excellence and flexibility are paramount to success. HHM Hotels maintains industry-leading standards, ensuring each property under... Show More
Job Requirements
- Associate's or Bachelor's degree preferred
- 1 to 3 years of related experience
- Ability to work varying schedules including holidays and weekends
- Ability to stand for extended periods
- Ability to lift up to 25 pounds
- Strong interpersonal and communication skills
- Leadership and supervisory experience
Job Qualifications
- Associate's or Bachelor's degree preferred
- 1 to 3 years of related experience
Job Duties
- Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays
- Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager
- Perform bookkeeping activities such as balancing accounts and conducting audits
- Make and confirm reservations
- Promote Hersha Hospitality and brand-specific marketing programs
- Greet guests immediately upon arrival
- register and assign guests to hotel rooms
- Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate
- Compute bills, collect payments, handle cash, and make change for guests
- Close out guest accounts at time of check out, in the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances
- Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies
- Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance
- Follow sustainability guidelines and practices related to HHM's EarthView program
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- Perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This:
View All