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Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career advancement opportunities
Flexible work schedules
Job Description
HHM Hotels is a distinguished hospitality company known for its commitment to delivering exceptional guest experiences and maintaining superior service standards. With a portfolio of quality hotels, HHM Hotels exemplifies a culture that values inclusiveness, sustainability, and excellence. The company embraces diversity and ensures an equitable workplace, reflected in its status as an equal opportunity employer. HHM Hotels fosters a supportive environment where employees can grow their careers and contribute meaningfully to the brand's success. It is a place where innovation, care, and professionalism meet to create memorable stays for guests. HHM stands firmly behind its core values: People Are... Show More
Job Requirements
- Associate’s or bachelor’s degree preferred
- 1 to 3 years of related experience
- Strong communication skills
- Ability to stand for extended periods
- Ability to lift up to 25 pounds
- Availability to work all shifts including holidays and weekends
- Commitment to follow safety standards and sustainability practices
Job Qualifications
- Associate’s or bachelor’s degree preferred
- 1 to 3 years of related experience in hospitality or front desk management
- Strong customer service and interpersonal skills
- Ability to manage and motivate a team effectively
- Knowledge of reservation and billing systems
- Excellent problem-solving and conflict resolution skills
- Familiarity with hotel marketing programs and guest satisfaction metrics
- Ability to work flexible schedules including holidays and weekends
- Physical ability to perform required tasks such as standing for long periods and lifting up to 25 pounds
Job Duties
- Interview, select, train, schedule, coach, and support associates to ensure performance aligns with brand and core values
- Resolve guest complaints and concerns through thorough investigation and effective solutions
- Monitor and enhance guest satisfaction scores and overall departmental performance
- Participate in lobby ambassador activities to build guest relationships and encourage repeat stays
- Oversee front office operations in the absence of higher management
- Perform bookkeeping activities including balancing accounts and conducting audits
- Manage reservations by making and confirming bookings
- Promote company and brand-specific marketing programs to guests
- Greet guests promptly upon arrival and manage check-in processes
- Distribute welcome folders containing keys, certificates, coupons, and refreshment center keys
- Handle billing by computing charges, collecting payments, managing cash, and providing change
- Close out guest accounts during check-out and manage revenue allowances in cases of dissatisfaction
- Develop action plans to address guest service deficiencies focusing on measurable and realistic improvements
- Maintain hotel entrance, reception, and public areas in cleanliness and appearance
- Adhere to sustainability practices as outlined in HHM’s EarthView program
- Follow safety protocols including wearing protective equipment and complying with OSHA and MSDS standards
- Perform additional duties as assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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