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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Dental Insurance
Health Insurance
Disability insurance
401(k) matching
Tuition Reimbursement
Opportunities for advancement
Vision Insurance
Life insurance
Job Description
Concord Hospitality is a respected leader in the hospitality industry, known for operating a portfolio of full-service and select-service hotels across the United States. The company emphasizes quality service, employee development, and community engagement, making it a premier choice for both guests and associates. With a commitment to fostering an inclusive culture that values integrity, fun, and profitability, Concord Hospitality invests heavily in training and career advancement opportunities. Their "Associate First" philosophy encourages growth and balance, helping team members grow within the company and build rewarding careers.
The Front Desk Supervisor role at Concord Hospitality is a pivotal position re... Show More
The Front Desk Supervisor role at Concord Hospitality is a pivotal position re... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in hospitality or supervisory role preferred
- ability to lead and motivate a team
- excellent communication skills
- ability to manage multiple tasks efficiently
- strong organizational skills
- flexibility to work varied shifts including evenings, weekends, and holidays
- commitment to guest service excellence
Job Qualifications
- High school diploma or equivalent required
- hospitality or supervisory experience preferred
- strong leadership and team management skills
- excellent communication and interpersonal abilities
- ability to multitask and remain professional in a fast-paced environment
- detail-oriented with strong organizational skills
- flexibility to work varied shifts, including evenings, weekends, and holidays
- commitment to delivering outstanding guest service
Job Duties
- Provide the highest quality of service to guests at all times
- check guests in and out efficiently and in a friendly manner
- handle guest mail and messages with professionalism and accuracy
- maintain thorough knowledge of hotel staff, room locations, rates, amenities, and selling strategies
- take reservations and manage room blocks and special requests
- answer switchboard calls following proper telephone etiquette standards
- monitor room availability and assist AGM/GM with yield management and restrictions
- handle guest safe deposits per established procedures
- keep the lobby and desk area clean and presentable
- maintain thorough knowledge of emergency and security procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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