Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Career development opportunities
Employee Discounts
flexible scheduling
Job Description
HHM Hotels is a distinguished hospitality management company known for operating a diverse portfolio of hotels that emphasize guest satisfaction, quality service, and sustainable practices. With a commitment to excellence and innovation in the hotel industry, HHM Hotels has established itself as a leader that consistently provides exceptional experiences for guests while fostering a supportive and growth-oriented environment for employees. The company values a culture grounded in its core beliefs: People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It. These guiding principles shape the day-to-day operations and interactions at every property under the HHM Hotels... Show More
Job Requirements
- Associate’s or Bachelor’s degree preferred
- 1 to 3 years of related experience
- Ability to supervise and lead a team
- Strong communication and interpersonal skills
- Flexibility to work various shifts including weekends and holidays
- Ability to stand for extended periods and perform physical tasks such as lifting and bending
- Commitment to guest satisfaction and quality service
- Knowledge of hotel front desk operations and reservation systems
Job Qualifications
- Associate’s or Bachelor’s degree preferred
- 1 to 3 years of related experience
Job Duties
- Interview select train schedule coach and support associates ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- Participate in lobby ambassador and other activities related to interacting with guests on an individual level thus creating a relationship and culture that will result in repeat stays
- Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager
- Perform bookkeeping activities such as balancing accounts and conducting audits
- Make and confirm reservations
- Promote company and brand-specific marketing programs
- Greet guests immediately upon arrival register and assign guests to hotel rooms
- Provide welcome folders containing room keys certificates coupons and refreshment center keys as appropriate
- Compute bills collect payments handle cash and make change for guests
- Close out guest accounts at time of check out in the event of dissatisfaction negotiate compromise which may include authorizing revenue allowances
- Create specific measurable achievable realistic and timely action plans to remedy guest service deficiencies
- Ensure hotel entrance reception and other public areas are properly maintained in regards to cleanliness and appearance
- Follow sustainability guidelines and practices related to HHM’s EarthView program
- Practice safe work habits wear protective safety equipment and follow MSDS and OSHA standards
- Perform other duties as requested by management
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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