Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Up to $30,000.00
Benefits
employee discount
Health Insurance
Paid Time Off
Job Description
WellBorn Management is a reputable company that owns and manages a diverse portfolio of hotel properties, offering an excellent work environment and solid career development opportunities for its employees. With a focus on training, personal growth, and employee retention, WellBorn Management provides a nurturing culture that values hard work and dedication. The company prides itself on creating a long-term home base for professionals who are committed to delivering quality service in the hospitality industry. Providing competitive benefits packages tailored to individual needs, WellBorn Management aims to foster job satisfaction and loyalty among its workforce.
The Front Desk Manager rol... Show More
The Front Desk Manager rol... Show More
Job Requirements
- Teamwork oriented
- stable work history
- well-organized with strong client follow-up
- competitive and self-motivated
- exceptional written and verbal communication skills
- fully functional computer skills including Word, Excel, and PowerPoint
- innate sense of urgency
- ability to read, write, and speak English
- valid drivers license
Job Qualifications
- High school diploma or GED equivalent
- previous management experience in personnel management, guest services, front desk, or housekeeping
- alternatively, 2-year degree in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 2 years of relevant professional experience
- 1 year preferred experience as operations manager
- 2 years required people management experience
- 1 year required hotel management experience
- dependable and reliable
- people-oriented
- adaptable and flexible
- detail-oriented
- achievement-oriented
- autonomous
- innovative
- high stress tolerance
Job Duties
- Manage front desk shifts and housekeeping with completion of assigned shift checklist
- run and review critical room operations reports
- translate goals to team related to guest tracking and productivity
- communicate and address employee and guest satisfaction
- ensure ongoing employee training on guest expectations
- proactively handle employee concerns and maintain professionalism
- supervise employee scheduling and track time and attendance
- assist in maximizing room revenue and occupancy
- perform duties in employees' absence
- operate department equipment and report malfunctions
- comply with loss prevention policies
- communicate performance expectations
- engage with guests to handle feedback and complaints
- assist with annual quality audits as assigned
- uphold positive guest relations as a role model
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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