Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $34.25
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
flexible scheduling
Job Description
San Francisco Airport Marriott Waterfront is a distinguished hotel located in Burlingame, California, near the bustling San Francisco International Airport. This Marriott property offers a perfect blend of comfort and convenience to travelers and guests seeking both business and leisure accommodations. Known for its exceptional hospitality, the hotel features elegantly appointed rooms, modern amenities, and scenic views of the San Francisco Bay. As part of Marriott International, a global leader in the hospitality industry, the San Francisco Airport Marriott Waterfront upholds the company’s commitment to delivering outstanding guest experiences while fostering a supportive and inclusive workplace for its associates.
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Job Requirements
- High school diploma or GED equivalent
- minimum one year of related experience
- no supervisory experience required
- ability to stand, sit, or walk for extended periods
- capability to lift and move objects up to 10 pounds
- strong communication skills
- ability to follow company policies and procedures
- commitment to guest satisfaction
- ability to work flexible shifts
- maintain professional appearance
- maintain confidentiality
Job Qualifications
- High school diploma or GED equivalent
- at least one year of related work experience
- ability to communicate clearly and professionally
- knowledge of customer service principles
- effective interpersonal and organizational skills
- proficiency with basic computer systems and software
- ability to maintain confidentiality
- commitment to upholding company policies
- physical ability to perform job duties
- strong problem-solving capabilities
- willingness to work flexible shifts
Job Duties
- Assist staff with expediting problem payments
- follow up with guests regarding satisfaction with guest-related issues
- process guest check-ins by confirming reservations, assigning rooms, and issuing room keys
- process all types of payments including room charges, cash, checks, debit, and credit cards
- set up accurate accounts for guests including sharing, separate room/tax/incidentals, and comps
- anticipate sold-out situations and arrange alternative accommodations
- block rooms in the system and note designated requests
- coordinate with Bellperson and Housekeeping to resolve guest requests and track room readiness
- review shift logs and document pertinent information
- count and balance cash bank at the start and end of shifts
- assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees
- serve as first point of contact for the Guarantee of Fair Treatment/Open Door Policy
- report accidents, injuries, and unsafe conditions
- complete safety training and certifications
- follow company policies and maintain professional appearance and confidentiality
- communicate clearly and professionally
- develop positive working relationships
- ensure quality standards
- stand, sit, or walk for extended periods
- lift and move objects up to 10 pounds
- perform other reasonable duties as requested
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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