Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Career development opportunities
employee recognition programs
Work environment safety
Employee Discounts
Job Description
HHM Hotels is a distinguished hotel management company renowned for its commitment to excellence, sustainability, and delivering exceptional guest experiences. With a reputation for operating hotels that prioritize guest satisfaction and environmental responsibility through innovative programs like their EarthView sustainability initiative, HHM Hotels represents a dynamic hospitality environment. The company fosters a culture built on core values including People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It, creating a workplace where employees are empowered to thrive and contribute meaningfully to the guest experience.
The role available is for a Front Desk Supervisor, a pivotal po... Show More
The role available is for a Front Desk Supervisor, a pivotal po... Show More
Job Requirements
- Associate's or bachelor's degree preferred
- 1 to 3 years of related experience
- Availability to work all shifts including holidays and weekends
- Ability to stand for extended periods and perform physical tasks such as walking, lifting up to 25 pounds, bending, and stooping
- Strong problem-solving and customer service skills
- Compliance with safety protocols following MSDS and OSHA guidelines
Job Qualifications
- Associate's or bachelor's degree preferred
- 1 to 3 years of related hospitality or supervisory experience
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Proficiency with front desk operations and reservation systems
- Ability to resolve guest complaints effectively
- Knowledge of sustainability practices in hospitality
- Understanding of financial procedures related to accounting and auditing
- Commitment to maintaining safety standards
Job Duties
- Interview, select, train, schedule, coach, and support associates ensuring they perform according to brand or hotel standards and core values
- Resolve guest complaints and concerns by conducting thorough research and determining effective solutions
- Be aware of guest satisfaction scores and work to increase departmental and overall guest satisfaction
- Participate in lobby ambassador and guest interaction activities to build relationships and encourage repeat stays
- Oversee front office operations in absence of Front Office Manager or Assistant General Manager
- Perform bookkeeping activities including balancing accounts and conducting audits
- Make and confirm reservations
- Promote company and brand-specific marketing programs
- Greet guests upon arrival, register and assign rooms
- Provide welcome folders with keys, certificates, coupons, and refreshment center keys
- Compute bills, collect payments, handle cash, and make change
- Close out guest accounts at checkout, negotiating compromises if necessary
- Create actionable plans to address guest service deficiencies
- Ensure cleanliness and maintenance of hotel entrance, reception, and public areas
- Follow sustainability guidelines and EarthView program practices
- Practice safe work habits and comply with MSDS and OSHA standards
- Perform other duties as requested by management
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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