Front Desk Supervisor

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Exact $18.00
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Multiple Tiers of Medical Coverage
dental coverage
vision coverage
24/7 Teledoc service
free maintenance medications
Pet insurance
hotel discounts
Tuition Reimbursement
Paid Time Off
401k Match

Job Description

The Davenport Grand Hotel is a premier luxury hotel located in the heart of Spokane, Washington. Known for its elegant design and exceptional service, it stands as an iconic property within Spokane's hospitality scene. The hotel offers an upscale and sophisticated environment, making it a standout destination for travelers seeking quality accommodations with personalized service. As part of Davidson Hospitality Group, a renowned full-service management company overseeing a diverse portfolio of hotels, restaurants, and entertainment venues, The Davenport Grand Hotel benefits from strong support and a commitment to delivering unrivaled guest experiences.

This role is for a Front Desk ... Show More

Job Requirements

  • High school diploma or G.E.D. equivalent
  • Minimum six months front desk experience
  • Prior cash handling experience
  • Strong computer skills
  • Excellent communication skills in English
  • Ability to work a flexible schedule including nights and weekends
  • Ability to supervise and lead a team effectively

Job Qualifications

  • Prior cash handling experience necessary
  • High school graduate or G.E.D. equivalent
  • Ability to communicate effectively with the public and other team members
  • Read, write and speak English fluently
  • Six months front desk experience
  • Strong computer skills
  • Flexible schedule including nights and weekends

Job Duties

  • Supervise front desk operations including check-in, check-out, and guest services
  • Lead and motivate the front desk team to provide exceptional customer service
  • Handle guest inquiries, concerns, and special requests in a professional and efficient manner
  • Train and onboard new front desk staff members
  • Ensure accuracy and completeness of guest reservations and billing information
  • Collaborate with other departments to resolve guest issues and enhance guest experiences
  • Maintain a clean and organized front desk area
  • Monitor and maintain compliance with hotel policies and procedures

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Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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