Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Career growth opportunities
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
supportive work environment
Job Description
HHM Hotels is a distinguished hospitality management company known for its commitment to excellence, innovation, and guest satisfaction. With a broad portfolio of hotels, HHM Hotels prioritizes delivering outstanding guest experiences through high-quality service standards and sustainable practices. The company values its employees and fosters a culture of growth and continuous development, positioning itself as an industry leader dedicated to creating memorable stays for all guests. HHM Hotels operates with core values that emphasize people, hearts that serve, excellence, agility, and ownership, thus creating a positive and dynamic working environment for its staff.
The Front Desk Supervisor role ... Show More
The Front Desk Supervisor role ... Show More
Job Requirements
- Associate’s or bachelor’s degree preferred
- 1 to 3 years of related experience
- Ability to work variable shifts including holidays and weekends
- Ability to stand for extended periods and perform physical tasks such as lifting up to 25 pounds
- Excellent communication skills
- Commitment to company core values and guest service excellence
- Ability to adhere to safety standards and practices
Job Qualifications
- Associate’s or bachelor’s degree preferred
- 1 to 3 years of related experience
- Strong interpersonal and communication skills
- Ability to lead and motivate a team
- Proficiency with front office software and reservation systems
- Excellent problem-solving skills
- Knowledge of guest service standards and hospitality industry practices
Job Duties
- Interview, select, train, schedule, coach, and support associates ensuring they perform according to brand and hotel standards
- Resolve guest complaints and concerns by researching and determining effective solutions
- Monitor guest satisfaction scores and work to increase departmental and overall satisfaction
- Participate in lobby ambassador and other guest interaction activities to foster relationships
- Oversee front office operations in the absence of Front Office Manager or Assistant General Manager
- Perform bookkeeping activities such as balancing accounts and conducting audits
- Make and confirm reservations
- Promote company and brand-specific marketing programs
- Greet guests upon arrival, register and assign rooms
- Provide welcome folders with room keys, certificates, coupons, and refreshment center keys
- Compute bills, collect payments, handle cash, and make change
- Close out guest accounts and negotiate compromises if necessary
- Create specific action plans to remedy guest service deficiencies
- Ensure hotel entrance, reception, and public areas are maintained for cleanliness and appearance
- Follow sustainability guidelines and practices related to the EarthView program
- Practice safe work habits following MSDS and OSHA standards
- Perform other duties as requested by management
OysterLink lists restaurant, hotel, and hospitality jobs.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: