Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Exact $24.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k plan
educational assistance
Travel Discounts
Job Description
Crestline Hotels & Resorts is a well-established hospitality company known for delivering exceptional guest experiences across its various hotel properties. As a prominent player in the hotel and resort industry, Crestline Hotels & Resorts emphasizes quality service, employee development, and a welcoming environment for both guests and staff. The company prides itself on fostering a culture of inclusivity, continuous learning, and operational excellence. Recognized for its dedication to both its associates and guests, Crestline Hotels & Resorts offers a range of benefits designed to support the well-being and growth of its employees. The organization is committed to equality and diversity,... Show More
Job Requirements
- high school diploma or ged
- supervisory experience preferred
- experience at the front desk
- basic computer skills
- strong communication skills
- ability to manage a team
- problem-solving skills
Job Qualifications
- high school graduate or general education degree (ged)
- two to three years of supervisory experience preferred, with at least one year experience at the front desk
- basic computer skills required
Job Duties
- greet, register, and assign rooms to guests of hotels
- verify customers' credit and establish how the customer will pay for the accommodation
- contact housekeeping or maintenance staff when guests report problems
- make and confirm reservations
- issue room keys and escort instructions to bellhops
- keep records of room availability and guests' accounts, manually or using computers
- post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers
- compute bills, collect payments, and make change for guests
- record guest comments or complaints, referring customers to managers as necessary
- answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment
- clean and maintain lobby and common areas, such as restocking supplies and watering plants
- plan, schedule or supervise the work of other employees
- advise housekeeping staff when rooms have been vacated and are ready for cleaning
- responsible for assisting guests with check-in and check-out, plus all special requests for services or information, in accordance with SOP
- assists in training of new associates and maintains constant training of agents as cashiers
- ensures all members of the staff are completely familiar with all hotel emergency procedures
- works with desk agents to balance at end of shift and ensures completion of shift checklist
- smiles and greets all guests immediately in a gracious and professional manner
- handles all guest questions and problems within empowerment guidelines
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink - a hiring platform for restaurants and hotels.
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