Job Overview
Compensation
Type:
Hourly
Rate:
Exact $17.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Career development opportunities
Job Description
Crescent is a distinguished hotel company renowned for its dedication to guest satisfaction, operational excellence, and community engagement. As a reputable hospitality establishment, Crescent prides itself on delivering superior service and comfort, making every guest feel valued and cared for during their stay. The company operates in a competitive market by fostering a culture of teamwork, professionalism, and continuous improvement among its staff members. With a strong commitment to equal employment opportunity and compliance with federal employment laws, Crescent provides a vibrant and supportive workplace environment conducive to career growth and personal development.
The Front Desk Supervisor role at Cresce... Show More
The Front Desk Supervisor role at Cresce... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or front desk operations preferred
- Ability to work flexible schedule including evenings, nights, weekends, and holidays
- Strong interpersonal and communication skills
- Good problem-solving and decision-making capabilities
- Ability to remain calm under pressure
- Basic mathematical aptitude
- Proficiency with computer software and systems used in hotel management
- Physical ability to stand and walk for prolonged periods
- Commitment to complying with attendance policies
- Willingness to work collaboratively and support team objectives
Job Qualifications
- Effective communication skills in English
- Ability to maintain a professional appearance and manner
- Team player willing to assist co-workers
- Ability to deal effectively with internal and external customers exhibiting patience, tact and diplomacy
- Basic mathematical skills and accuracy in calculations
- Proficiency in using computer systems for information input and report preparation
- Ability to stand and walk continuously behind the front desk
- Capability to detect signs of emergency situations
- Strong verbal and written communication skills
- Ability to prepare complex reports on room availability and revenue
- Excellent interpersonal skills to establish and maintain working relationships
Job Duties
- Assist the Front Office Manager and Director of Operations with training, resolve problems, provide open communication with the entire team
- Respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business
- Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers
- Supervise the Guest Service Agents
- Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees
- Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions
- Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation
- Authorize revenue allowances to remedy problems only after other alternative solutions have been offered
- Comply with attendance rules and be available to work on a regular basis
- Perform any other job-related duties as assigned
Find restaurant and hotel jobs on OysterLink.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: