Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Range $22.00 - $23.00
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Paid holidays
Job Description
Willows Hotel is an acclaimed hotel nestled within the vibrant Lincoln Park neighborhood, renowned for providing exceptional hospitality and comfort to guests visiting the Chicago area. As a distinguished establishment, the hotel prides itself on blending modern amenities with personalized service to ensure a seamless and memorable stay for every visitor. Located conveniently at 555 W Surf S Chicago, IL 60657, the Willows Hotel caters to a diverse clientele ranging from business travelers to vacationing families. The hotel is committed to upholding the highest standards of guest satisfaction while fostering an engaging and inclusive team environment for its employees.
<... Show More
<... Show More
Job Requirements
- High school diploma or equivalent
- previous hospitality or front desk experience
- leadership ability to supervise staff
- excellent verbal and written communication
- ability to handle guest complaints effectively
- computer proficiency with reservation systems
- availability to work flexible hours including weekends and holidays
- strong organizational skills
- attention to detail
- ability to multitask efficiently
- knowledge of emergency and fire procedures
- willingness to perform duties in other departments when required
Job Qualifications
- High school diploma or equivalent
- experience in front desk or hospitality supervisory roles
- strong communication and interpersonal skills
- proficiency with hotel reservation systems
- ability to train and lead a team
- excellent problem-solving and guest service skills
- knowledge of local area and attractions
- understanding of yield management principles
- experience in cash handling and credit operations
- familiarity with standard operating procedures in hotels
Job Duties
- Work alongside Guest Service Agents to ensure the accurate completion of shift checklists
- assist in the ongoing training and development of team members to increase productivity and guest service effectiveness
- give arriving guests a verbal orientation of the hotel and amenities
- answer all phone calls promptly and knowledgeably
- promote teamwork and quality service through daily communication and coordination with other departments
- book guest reservations according to established standards using the hotel's reservation system
- up-sell rooms to maximize average room rate and utilize yield management strategies
- process cancellations, revisions, and updates in the reservations system
- assist in updating and completing guest profiles
- build authentic rapport with guests recognizing repeat business
- provide accurate information about the city and local attractions
- respond appropriately to guest complaints and perform service recovery
- take ownership of the front office zone ensuring cleanliness and organization
- foster a pleasant work environment with positive energy and lead by example
- act as co-concierge providing local information and assistance
- follow property-specific standard operating procedures and suggest improvements
- learn to process TA commissions and OTA reconciliations
- ensure compliance with cash handling and credit policies
- follow established key control policy
- monitor room availability and daily selling status
- perform duties in other departments including housekeeping as needed
- build strong working relationships with counterpart hotels within competitor set
- perform other duties as directed by supervisor
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink supports hiring across hospitality industries.
You may be also interested in: