Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $17.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Team driven culture
Career growth opportunities
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
401(k) retirement plan
Employee Meal
Employee Discounts
Employee Referral Program
Job Description
Maadaadizi Investments, a distinguished hospitality group, is excited to invite dedicated and passionate individuals to become part of their team. Our firm boasts a strong commitment to excellence, warmth, and genuine hospitality, creating enriching workplace environments where team members can thrive professionally and personally. We specialize in managing premier hospitality properties, including the renowned Embassy Suites Oklahoma City Will Rogers World Airport, located just minutes from Oklahoma City's major transportation hub. This proximity ensures our guests experience both convenience and comfort wrapped in luxurious services and amenities. Our hotel stands as a beacon of exceptional guest experiences, combining comfort, convenience,... Show More
Job Requirements
- Ability to stand and walk for extended periods
- Lift up to 35 lbs occasionally
- Comfortable working at a computer for long periods
- Ability to hear, see, and respond to emergency situations
- Comfortable using hotel computer and reservation systems
Job Qualifications
- High School diploma or equivalent
- Valid Driver's License (required for Shuttle operation)
- Strong customer service and communication skills
- Basic computer and math skills
- Ability to multitask in a fast-paced environment
- Prior hotel or Hilton experience preferred but not required
- 2+ years of hotel Front Office or Guest Relations experience
- Prior supervisory or leadership experience
- Strong organization, communication, and time management skills
Job Duties
- Assist in supervising and supporting Front Desk Agents
- Help train staff on service standards, systems, safety, and emergency procedures
- Perform check-ins, check-outs, reservations, and phone coverage as needed
- Complete opening and closing shift duties and communicate follow-up needs
- Respond to guest concerns and perform service recovery when appropriate
- Monitor performance and report concerns or issues to management
- Promote teamwork and communication across departments
- Assist with concierge services, guest requests, and special assignments
- Support Front Office Manager with system training and procedures
- Overnight shifts may be required as business needs dictate
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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