Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401K options
Tuition Assistance
discounted room rates
Training and Development
Career advancement opportunities
Job Description
Concord Hospitality is a renowned hospitality company known for its commitment to quality, integrity, community, profitability, and fun. As a company deeply rooted in these five cornerstones, Concord Hospitality fosters a work culture that values and respects every associate. With a dedication to providing an excellent work environment, Concord consistently seeks to hire the best talent in the market to uphold its reputation for exceptional service. The company operates hotels where the guest experience is central, and it provides its employees ample opportunities for career growth, training, and development. Concord also emphasizes its Associate First policy, ensuring that the well-being... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hotel front desk or related hospitality role
- Strong leadership and organizational skills
- Excellent interpersonal and communication skills
- Ability to work in a fast-paced environment
- Proficiency in hotel management software
- Willingness to maintain a drug-free workplace
Job Qualifications
- Experience in a hospitality or hotel front desk role
- Strong leadership and team management skills
- Excellent customer service and communication abilities
- Ability to multitask and handle stressful situations
- Knowledge of hotel reservation and booking systems
- Familiarity with emergency and security protocols
- High school diploma or equivalent
Job Duties
- Provide the highest quality of service to the customer at all times
- Check guests in and out efficiently and in a friendly manner
- Handle guest mail and messages per established procedures
- Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies
- Take reservation requests efficiently
- Answer switchboard in accordance with standards of proper telephone etiquette
- Block rooms and handle special requests
- Monitor room availability and offer AGM and GM assistance in yield management and restrictions
- Handle safe deposits by guests per established procedures
- Keep lobby and desk area clean and presentable
- Have a thorough knowledge of emergency and security procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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