Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $29.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) retirement plan
Paid vacation
paid sick days
hotel discounts
educational assistance
Paid parental leave
Company paid life insurance
company paid short term disability insurance
company paid long term disability insurance
Employee perks and discounts
Hospital Indemnity insurance
critical illness insurance
accident insurance
Job Description
Sonesta is a globally recognized hospitality company known for delivering outstanding guest experiences and high-quality hotel services. With a diverse portfolio of hotels that range from luxury resorts to extended stay properties, Sonesta provides a dynamic and rewarding work environment for its employees. The company emphasizes a culture centered around exceptional service, career growth, and employee well-being. Sonesta operates with a commitment to inclusivity and equal opportunity, ensuring a supportive workplace for individuals from all backgrounds. Their focus on innovation and guest satisfaction makes them a leading name in the hotel industry worldwide.
The Front Desk Supervisor (FDS) ro... Show More
The Front Desk Supervisor (FDS) ro... Show More
Job Requirements
- High School diploma or equivalent required
- two years of previous hotel experience required
- preferred background in extended stay industry
- ability to speak, read, and write fluent English required
- professional verbal and written communication skills required
- mathematical skills preferred
- problem solving, reasoning, motivating, organizational and training abilities preferred
- required to obtain ServSafe certification
- may be required to obtain TIPS certification
- experience with Microsoft Office and Opera systems required
- valid driver's license required
- physical ability to stand, bend, climb, kneel, and move about the facility frequently
- able to carry, lift, or pull items weighing up to 50 pounds
- frequent handling of objects and equipment
- required to work mornings, evenings, weekends, and holidays
Job Qualifications
- High School diploma or equivalent
- two years of previous hotel experience
- preferred background in extended stay industry
- ability to speak, read, and write fluent English
- professional verbal and written communication skills
- preferred mathematical skills including budgeting and profit/loss concepts
- preferred problem solving, reasoning, motivating, organizational and training abilities
- experience with Microsoft Office and Opera systems
- valid driver's license
Job Duties
- Deliver on the promise of Sonesta service in all guest interactions
- manage according to Sonesta G.U.E.S.T. standards and instill a passion for customer service
- ensure all staff is properly trained on front desk operations, hotel services, emergency procedures, and sufficient supplies
- supervise front desk and reservations to provide superior guest services and secure monetary transactions
- oversee security of cash, credit card transactions, and guest information
- supervise seasonal reservation strategy and manage property and reservation systems to maximize revenue
- establish effective communication within front desk team through logs, meetings, and one-on-one interactions
- ensure fulfillment of guest special requests and proper delivery of services
- supervise daily execution and maintenance of shoppe and pour areas
- implement service recovery guidelines to ensure guest satisfaction and respond to complaints promptly
- promote teamwork and quality service through shift coordination and management collaboration
- register guests, issue room keys, and provide hotel information
- supervise accurate processing of all cash and credit transactions including posting charges and preparing deposits
- communicate outstanding guest requests or issues to management
- regularly sell hotel rooms through direct client contact
- ensure compliance with health, safety, and alcohol service laws
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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