Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Training and development opportunities
Job Description
Crescent Hotel is a distinguished hospitality establishment dedicated to providing exceptional guest experiences through quality service and a welcoming atmosphere. As a prominent hotel recognized for its commitment to excellence, Crescent strives to maintain a professional and hospitable environment where guests feel valued and comfortable throughout their stay. The hotel emphasizes the importance of guest satisfaction as a foundational element of its business operations, ensuring that every interaction aligns with their high standards for hospitality. Crescent operates with a focus on team collaboration and continuous improvement, encouraging associates to develop both their skills and their professional demeanor while contributing to... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in hotel front desk operations or customer service
- proven ability to manage and lead a team
- effective communication skills in English
- ability to work under pressure and in fast-paced environments
- proficiency with computer systems and basic math
- capacity to stand and walk for extended periods
- availability to work flexible hours including weekends and holidays
- commitment to maintain professional appearance and behavior
- willingness to assist co-workers and contribute as a team player
Job Qualifications
- Ability to communicate well in English
- strong interpersonal and communication skills
- experience in supervising or leading a team in a hospitality environment preferred
- excellent problem-solving and conflict resolution abilities
- basic mathematical skills and calculator proficiency
- competence in using computer systems for data entry and report preparation
- ability to handle emergency situations calmly
- professional appearance and demeanor
- ability to establish and maintain effective working relationships with staff and guests
Job Duties
- Train and recommend performance evaluations for front desk staff
- resolve problems and provide open communication
- recommend discipline or termination when appropriate
- respond to guest special requests, needs, and complaints
- accommodate group bookings to ensure guest satisfaction
- implement company programs and supervise daily front desk operations
- comply with standard operating procedures and maximize revenues
- motivate associates to ensure quality service and hospitality
- supervise Guest Service Agents
- remain calm and alert during emergency or high-activity situations
- resolve customer complications by researching and determining effective solutions
- authorize revenue allowances only after other solutions have been considered
- comply with attendance rules and maintain regular work availability
- perform other job-related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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