Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Paid Time Off
401K with company match up to 2%
Free shift-meal prepared by in-house culinary experts
Medical insurance
Dental Insurance
Vision Insurance
Job Description
The Luxury Hotel Front Desk Supervisor position is a pivotal role within the prestigious hospitality sector, particularly within a luxury hotel environment. This supervisory role carries the responsibility of managing the front desk operations to deliver an exceptional guest experience marked by efficiency, warmth, and professionalism. Luxury hotels are renowned for their dedication to premium service quality, upscale amenities, and creating memorable stays for their guests, making the front desk a crucial point of contact and first impression.
This hotel is committed to maintaining the highest standards of guest service excellence, operational efficiency, and staff management, ensuring th... Show More
This hotel is committed to maintaining the highest standards of guest service excellence, operational efficiency, and staff management, ensuring th... Show More
Job Requirements
- A high school diploma or equivalent a degree in hospitality management or related field is a plus
- Previous experience in the hospitality industry particularly in a front desk or supervisory role
- Ability to work evenings weekends or holidays
- Capability to stand for extended periods and interact with guests
- Skills in handling financial transactions accurately
- Excellent communication and leadership skills
- Proficient use of hotel management software
Job Qualifications
- Proven experience in a front desk or customer service role preferably in a luxury hotel
- Strong leadership communication and organizational skills
- Ability to handle difficult situations and resolve conflicts
- Proficiency in hotel management software such as Opera Protel or similar
- Exceptional guest service and interpersonal skills
- Ability to multitask and work under pressure
- A positive professional demeanor and appearance
Job Duties
- Lead train and mentor front desk agents to maintain top-tier guest service
- Assign duties ensure shifts are covered and oversee team performance
- Evaluate front desk staff performance and provide constructive feedback
- Handle staffing issues and ensure a positive work environment
- Ensure guests experience an efficient and welcoming check-in/check-out process
- Resolve guest complaints and concerns promptly and professionally
- Anticipate guest needs and personalize services to exceed expectations
- Manage VIP and high-profile guests offering exclusive services
- Oversee front desk operations to ensure accuracy and efficiency
- Ensure all guest reservations are processed accurately in the system
- Maintain accurate records of room availability check-in/check-out status and guest preferences
- Monitor the daily cash handling payment transactions and billing procedures
- Work closely with housekeeping maintenance and other hotel departments to coordinate guest needs
- Ensure that special requests are communicated and fulfilled
- Handle coordination of early/late check-ins and check-outs as necessary
- Maintain and ensure the quality of guest experiences at all times
- Stay informed about hotel services local attractions and amenities to assist guests
- Conduct audits to ensure all guest service procedures align with hotel standards
- Generate reports on guest feedback occupancy revenue and operational trends
- Ensure all front desk paperwork and documentation are completed accurately
- Maintain and manage hotel room inventory including upgrades and changes
- Handle emergency situations such as guest safety concerns overbookings or system failures in a calm and efficient manner
- Ensure proper safety and security measures are in place for guests and staff
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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