Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $22.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401k plan
Tuition Assistance
discounted room rates
Paid Time Off
Job Description
Element Hotel in Austin, Texas, is a premium hospitality establishment dedicated to offering guests an exceptional experience through innovative design, eco-friendly practices, and personalized service. As a new addition to the vibrant Austin hotel scene, Element Hotel combines modern comfort with sustainable operations to create an inviting and efficient environment for both leisure and business travelers. The hotel's commitment to quality and community reflects in every aspect of its operations, providing associates with a dynamic work setting that values excellence, respect, and personal growth. Element Hotel is part of Concord Hospitality, a respected company known for nurturing talent and fostering... Show More
Job Requirements
- Minimum high school diploma or equivalent
- prior experience in customer service or hospitality preferred
- availability to work flexible hours including nights, weekends, and holidays
- strong communication skills
- ability to lead and motivate a team
- proficiency with computers and reservation software
- commitment to delivering excellent guest service
Job Qualifications
- High school diploma or equivalent
- previous experience in hotel front desk or supervisory role preferred
- strong leadership and team management skills
- excellent communication and interpersonal skills
- proficiency with hotel management software and reservation systems
- ability to remain calm under pressure
- knowledge of emergency procedures and guest service best practices
Job Duties
- Provide the highest quality of service to the customer at all times
- check guests in and out efficiently and in a friendly manner
- handle guest mail and messages per established procedures
- develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies
- take reservation requests efficiently
- answer switchboard in accordance with standards of proper telephone etiquette
- block rooms and handle special requests
- monitor room availability and offer AGM and GM assistance in yield management and restrictions
- handle safe deposits by guests per established procedures
- keep lobby and desk area clean and presentable
- have a thorough knowledge of emergency and security procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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