Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.25 - $21.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
employee recognition programs
Job Description
This establishment is a reputable hotel known for its commitment to delivering exceptional guest experiences and maintaining a welcoming atmosphere throughout its premises. The hotel places a strong emphasis on the quality of frontline guest services and operational excellence, striving to uphold high standards across all departments to enhance guest satisfaction and loyalty. As a prominent player in the hospitality industry, the hotel offers a dynamic work environment with opportunities to develop professionally within a supportive team-oriented culture. It caters to a diverse clientele, including leisure and business travelers, and is committed to providing comprehensive amenities and personalized services that... Show More
Job Requirements
- High school degree, GED or equivalent
- excellent verbal and written communication skills in English, Spanish preferred
- ability to work well under pressure and respond quickly and effectively to emergencies
- ability to lift up to 15 pounds
- ability to move around the hotel property including walking and standing for extended periods
- willingness to work flexible hours, including evenings and weekends
Job Qualifications
- Minimum 2 years of experience in a front desk supervisor role or related field
- condo/hotel experience preferred
- effective use of computer systems for guest registrations, reports, managing requests, and front office operations
- proven leadership and organizational skills
- working knowledge of hotel management systems
- ability to multitask and prioritize tasks
- customer service oriented
- ability to work flexible hours, including evenings and weekends
Job Duties
- Supervise front desk staff and ensure they provide excellent customer service
- respond to guests' inquiries and requests in a timely and professional manner
- monitor daily operations of the front desk, including check-ins, check-outs, and guest requests
- manage reservations and room availability
- coordinate solutions quickly when guests experience problems in their rooms by working with housekeeping and maintenance staff
- answer all guests' requests promptly
- conduct end of shift pass-on and share with colleagues
- communicate all high urgency issues to management
- collect guest payments using credit/debit cards, cash, or checking account information and ask for room deposits when necessary
- ensure extra services ordered by guests are properly accounted for and charged on the final bill
- monitor the appearance, standards, and performance of team members with emphasis on training and teamwork and provide feedback
- advise shift team of any on-property functions, events, or VIP guests
- monitor and review guest feedback
- maintain a clean and organized front desk area
- perform other duties requested by management
- facilitate training to front desk staff to improve daily tasks
- greet visitors warmly and professionally as they enter the building
- provide accurate information about amenity locations
- answer questions and direct guests to appropriate hotel locations
- maintain the lobby area cleanliness and organization
- handle inquiries from visitors in a friendly and professional manner
- coordinate with facilities or maintenance teams for lobby or building issues
- promote a positive company image through exceptional customer service and professionalism
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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