Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $23.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k plan
volunteer opportunities
educational assistance
Travel Discounts
Job Description
The Fairfield Inn & Suites at Denver Airport is a renowned hotel that belongs to the family of Crestline Hotels & Resorts. Situated conveniently near the Denver Airport, this establishment caters to the needs of travelers and guests by offering a welcoming, comfortable, and efficient lodging experience. Crestline Hotels & Resorts prides itself on providing exceptional service to all guests while maintaining a supportive and nurturing work environment for its Associates. Recognized for its commitment to excellence, Crestline Hotels & Resorts ensures that its employees are well cared for, with a strong focus on fostering career growth and promoting equal... Show More
Job Requirements
- High school graduate or general education degree (GED)
- Two to three years of supervisory experience preferred, with at least one year experience at the front desk
- Basic computer skills
- Ability to work full-time
- Strong customer service orientation
- Ability to work flexible hours, including weekends and holidays
- Ability to multitask in a fast-paced environment
Job Qualifications
- High school graduate or general education degree (GED)
- Two to three years of supervisory experience preferred, with at least one year experience at the front desk
- Basic computer skills
- Strong interpersonal and communication skills
- Ability to manage and lead a team
- Familiarity with hotel management software is a plus
- Ability to handle guest complaints professionally and efficiently
- Knowledge of hotel emergency procedures
Job Duties
- Greet, register, and assign rooms to guests of hotels
- Verify customers' credit and establish how the customer will pay for the accommodation
- Contact housekeeping or maintenance staff when guests report problems
- Make and confirm reservations
- Issue room keys and escort instructions to bellhops
- Keep records of room availability and guests' accounts, manually or using computers
- Post charges to ledgers manually or by using computers
- Compute bills, collect payments, and make change for guests
- Record guest comments or complaints, referring customers to managers as necessary
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment
- Clean and maintain lobby and common areas, such as restocking supplies and watering plants
- Plan, schedule or supervise the work of other employees
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning
- Responsible for assisting guests with check-in and check-out, plus all special requests for services or information, in accordance with SOPs
- Assists in training of new associates and maintains constant training of agents as cashiers
- Ensures all members of the staff are completely familiar with all hotel emergency procedures
- Works with desk agents to balance at end of shift and ensures completion of shift checklist
- Smiles and greets all guests immediately in a gracious and professional manner
- handles all guest questions and problems within empowerment guidelines
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: