Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $17.00 - $18.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional Development
flexible scheduling
Job Description
Crestline Hotels & Resorts is a distinguished hospitality company known for delivering exceptional guest experiences across its collection of upscale hotels and resorts. Committed to service excellence and operational efficiency, Crestline Hotels & Resorts prides itself on fostering a supportive workplace culture that values teamwork, professional growth, and inclusivity. The company operates a diverse portfolio of properties, catering to both leisure and business travelers with a focus on comfort, luxury, and personalized service. Employees at Crestline Hotels & Resorts benefit from comprehensive training programs and career advancement opportunities, making it an ideal environment for hospitality professionals dedicated to excelling in... Show More
Job Requirements
- High school diploma or GED
- two to three years supervisory experience
- one year front desk experience
- basic computer proficiency
- ability to manage and resolve guest issues
- excellent verbal communication skills
- reliable and punctual
- ability to supervise and train staff
Job Qualifications
- High school graduate or general education degree (GED)
- two to three years of supervisory experience preferred
- at least one year experience at a hotel front desk
- basic computer skills
- excellent communication and interpersonal skills
- ability to lead and train a team
- strong problem-solving abilities
- commitment to customer service excellence
- familiarity with hotel front desk operations and procedures
Job Duties
- Greet, register, and assign rooms to guests
- verify customers' credit and establish payment methods
- contact housekeeping or maintenance staff when guests report problems
- make and confirm reservations
- issue room keys and escort instructions to bellhops
- keep records of room availability and guests' accounts using computers or manually
- post charges for rooms, food, or telephone calls to ledgers
- compute bills, collect payments, and make change for guests
- record guest comments or complaints and refer to managers if necessary
- answer inquiries about hotel services, registration, travel directions, and make recommendations
- clean and maintain lobby and common areas
- plan, schedule, or supervise the work of front desk staff
- advise housekeeping when rooms are vacated and ready for cleaning
- assist guests with check-in, check-out, and special requests as per SOPs
- assist in training new front desk associates and provide ongoing training
- ensure staff knowledge of hotel emergency procedures
- balance cash and complete end-of-shift checklist
- greet guests professionally and handle questions and problems within empowerment guidelines
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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