Front Desk Supervisor
Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development programs
Employee assistance program
Training and Development
Job Description
HHM Hotels is a distinguished hotel management company known for delivering exceptional guest experiences with a strong commitment to quality, sustainability, and service excellence. With a portfolio of well-regarded hotels, HHM Hotels focuses on promoting a culture of care, respect, and continuous improvement to ensure guests receive memorable stays. The company operates under core values emphasizing people as their greatest capability, dedication to service, excellence in all endeavors, agility, and ownership. These values foster a positive work environment where employees are empowered to grow and contribute meaningfully to the company's success.
The Front Desk Supervisor role at HHM... Show More
The Front Desk Supervisor role at HHM... Show More
Job Requirements
- Associate’s or Bachelor’s degree preferred
- 1 to 3 years of related experience
- ability to work various shifts including holidays and weekends
- physical capability to stand for extended periods walking pushing lifting up to 25 pounds bending stooping kneeling or crouching
Job Qualifications
- Associate’s or Bachelor’s degree preferred
- 1 to 3 years of related experience
Job Duties
- Interview select train schedule coach and support associates ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions
- be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- participate in lobby ambassador and other activities related to interacting with guests on an individual level thus creating a relationship and culture that will result in repeat stays
- oversee front office operations in the absence of the Front Office Manager or Assistant General Manager
- perform bookkeeping activities such as balancing accounts and conducting audits
- make and confirm reservations
- promote Hersha Hospitality and brand-specific marketing programs
- greet guests immediately upon arrival register and assign guests to hotel rooms
- provide welcome folders containing room keys certificates coupons and refreshment center keys as appropriate
- compute bills collect payments handle cash and make change for guests
- close out guest accounts at time of check out and negotiate compromise including authorizing revenue allowances
- create specific measurable achievable realistic and timely action plans to remedy guest service deficiencies
- ensure hotel entrance reception and other public areas are properly maintained in regards to cleanliness and appearance
- follow sustainability guidelines and practices related to HHM’s EarthView program
- practice safe work habits wear protective safety equipment and follow MSDS and OSHA standards
- perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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