Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
Employee wellness programs
Job Description
21c Museum Hotels is a unique and innovative hospitality establishment that artfully combines a contemporary art museum, boutique hotel, and chef-driven restaurant under one roof. This fusion of art and hospitality creates a distinctive and welcoming environment for guests, positioning the company as a pioneer in bridging the worlds of art and hospitality. With locations that offer culturally rich experiences, 21c Museum Hotels emphasizes engaging with the community and delivering exceptional guest services led by creativity and passion. Their mission encourages saying YES, fostering a positive and guest-centric culture.
The Front Desk Supervisor role at 21c Museum Hote... Show More
The Front Desk Supervisor role at 21c Museum Hote... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in front desk or hospitality customer service roles
- Proficiency in English language
- Strong communication and organizational skills
- Ability to manage multiple tasks efficiently
- Experience with cash handling and point of sale systems
- Ability to remain calm and tactful in stressful situations
Job Qualifications
- Know standard cash handling procedures and knowledge of computerized cash register systems
- Must have past experience in dealing directly with the public
- Acquired general knowledge of basic customer service skills
- Must be fluent in English
- Able to understand and follow verbal and written instructions
- Able to work on more than one task at a time
- Able to communicate verbally and in writing
- Must be able to use tact and understanding when dealing with customer service problems
- Must be highly organized and able to pay attention to minute written and verbal details
- Familiar with standard office equipment including telephone, copier, POS, PC, fax machine, and PBX system
Job Duties
- Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services
- Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns
- Manages front office and valet staff during appropriate shifts
- Oversees all day to day operations of Front Desk and Valet staffs, insuring that all established front office and hotel policies are followed
- Greets and completes established check-in procedures for arriving guests on a daily basis using manual and computerized methods
- Facilitates guest departure and check-out by following manual and computer procedures to close guest accounts
- Calculates and posts monies, receipts, guest accounts and other forms of credit using accurate cash handling methods
- Answers inquiries and accepts reservations by communicating hotel rates and information and using suggestive selling techniques
- Maintains good customer relations by being knowledgeable of in-house and area functions
- Operates PBX equipment by answering and assisting calls, setting wake-up calls and paging guests
- Maximizes revenue in phone, desk, or valet transactions
- Controls cash transactions at front desk or valet area and maintains responsibility for personal bank
- Maintains a friendly, cheerful and courteous demeanor
- Processes all guest mail, messages and faxes
- Reviews guest issues, contacts appropriate departments for resolution, determines recovery, follows up, and maintains incident logs
- Contributes to front desk log books and communication sources
- Ensures shift sheets are completed daily
- Performs other duties as assigned by supervisor or manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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