Omni Hotels & resorts logo

Omni Hotels & resorts

Front Desk Supervisor

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $16.00 - $21.00
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Flexible Schedule
training programs

Job Description

Omni Oklahoma City Hotel, a luxury 605-room convention center hotel located in the vibrant heart of downtown Oklahoma City, offers an unparalleled hospitality experience. This upscale hotel is strategically positioned next to the Paycom Center, home of the OKC Thunder, the Oklahoma Convention Center, and just across the street from the scenic 70-acre Scissortail Park. Guests enjoy a variety of amenities including an all-day dining outlet called Seltzer's Modern Diner, a lively entertainment sports bar named OKC Tap House, a specialty restaurant Bob's Steak & Chop House, a coffee shop Park Grounds, and a retail outlet RareBird Gift Shop. Additional... Show More

Job Requirements

  • live within 50 miles of the hotel
  • able to stand for prolonged periods and bend, reach, lift items up to 30 lbs
  • flexible availability for shifts including overnight, weekends, and holidays
  • previous hotel and cash handling experience required
  • excellent communication skills
  • computer proficiency with specified hotel systems

Job Qualifications

  • high propensity for customer service
  • previous cash handling experience
  • prior hotel experience with front desk preference
  • excellent written and verbal communication skills
  • proficiency with Synergy, Nucleus, Epitome, Vision, GoConcierge, and Microsoft Office
  • ability to handle various guest scenarios
  • knowledge of radio codes and emergency procedures

Job Duties

  • manage front desk operations ensuring efficient guest check-ins and check-outs
  • address and escalate guest concerns professionally
  • train new front desk associates
  • operate and maintain front desk technical equipment
  • manage rooms control and shift checklists
  • ensure compliance with hotel policies and emergency procedures
  • maintain knowledge of hotel facilities and packages

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location