Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
flexible scheduling
Job Description
Azul Hospitality is a leading hospitality company known for delivering exceptional guest experiences across its portfolio of hotels and resorts. Committed to excellence and guest satisfaction, Azul Hospitality fosters a culture of professionalism, innovation, and teamwork. The brand prides itself on maintaining high standards of service and comfort, ensuring every guest enjoys a memorable stay. With a focus on continuous improvement and employee development, Azul Hospitality offers a dynamic work environment where staff members are encouraged to grow and contribute to the company’s success.
The role of Assistant Front Office Manager at Azul Hospitality plays a critical part... Show More
The role of Assistant Front Office Manager at Azul Hospitality plays a critical part... Show More
Job Requirements
- High school diploma or equivalent
- prior front desk experience required
- ability to stand and exert mobility for up to four hours
- ability to lift up to 45 lbs
- ability to push and pull equipment weighing up to 250 lbs
- excellent communication skills
- basic computer proficiency
- ability to handle complex mathematical calculations
- must maintain neat and well-groomed appearance
- comply with company attendance and conduct standards
- ability to work varying schedules as required
- ability to operate office equipment such as computers, printers, multi-line phones, fax machines, and photocopiers
Job Qualifications
- High school diploma or equivalent
- prior front desk experience
- one to three years experience in a supervisory role preferred
- knowledge of loyalty programs and hospitality industry systems preferred
- excellent leadership and customer relations skills
- strong communication skills, both verbal and written
- proficient in basic computer skills and Microsoft Office
- knowledge of Windows OS, PMS, PBX, key system, and POS
- strong organizational and detail orientation
- effective issue resolution and analytical skills
- self-driven and able to work independently
Job Duties
- Ensure efficient guest registration, check out and telephone service
- observe front desk agents to ensure compliance with policies and procedures, including proper public relations and accurate transaction handling
- maximize hotel revenues through up-sell programs and occupancy strategies, ensuring proper parking ticket accountability and cash handling
- handle guest complaints and requests courteously and professionally, ensuring follow-up
- monitor and respond to guest satisfaction surveys and comments
- direct and train front office staff, assist in new-hire and ongoing training
- assist in organizing staff breaks and ensure work is completed efficiently and on schedule
- participate in hiring processes and assist with staff performance appraisals and documentation
- review daily arrivals, VIP and special request reservations, and room availability, ensuring proper communication with other departments
- relay pertinent information to front desk agents, telecommunications, next shift supervisors, and Front Desk Manager
- ensure proper staffing levels based on hotel demand and complete necessary reports
- maintain knowledge of company policies and benefits
- perform all other duties assigned by manager or supervisor
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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